Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Your reward for choosing well

More efficient. More savings. More money in your pocket.

Now, Metropolitan Utilities District gives you more reasons to choose natural gas appliances and equipment - rebates. Available to residential customers and multi-family housing developers, these rebates are also easy to redeem. Just complete and return the M.U.D. rebate form, along with your receipt or proof of purchase.


$300 Natural Gas Dryer Rebate - Purchase a new natural gas dryer or replace your electric dryer with a faster, more efficient natural gas dryer. Complete the M.U.D. Rebate Form and send it with proof of purchase for a $300 rebate credited to your M.U.D. account.

$100 Furnace or $100 Water Heater Natural Gas Conversion Rebate - Enjoy safe, comfortable and efficient natural gas, plus earn rebates when you convert from electric, propane or oil to natural gas. Please Note:

  • Proof of purchase (invoice, work order, etc.) with appliance description must be provided with this form.
  • Rebate(s) applies when converting or replacing an existing appliance that utilizes a fuel other than natural gas to an appliance that utilizes natural gas. Replacing natural gas for natural gas is not a conversion. 
  • Rebates are eligible for appliance conversion and do not apply to gas appliances provided or purchased from a builder as part of a newly constructed home.

$50 Rain Sensor Rebate - Purchase and install a rain sensor device to shut off your sprinkler system and receive a $50 rebate.

More Incentives - Ask your HVAC or appliance dealer about any additional incentives that may be available to you!


Add value to your property and give residents the comfort and efficiency of natural gas. M.U.D. makes it easy to go natural gas and don't look back with a variety of rebates. Whether it's new construction or remodeling, install natural gas to receive:

  • $50 rebate for natural gas ranges, water heaters and fireplaces
  • $100 rebate for natural gas dryers
  • Up to $500 rebate for natural gas furnaces

Learn more when you download the rebate form and details.