Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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To view the District's Water Alert Emergency Plan, visit the Water Safety page.

Metropolitan Utilities District takes pride in its public water system and long-range planning which allows it to serve customers’ needs in the metro Omaha area. Recognizing that water is a precious resource, the District has a Water Conservation Plan to promote the wise use of water through public education programs, rate structure and operating plans, and to assure customers receive safe water in sufficient quantity and quality to serve their needs.

Our public education plan promotes the overall wise use of water and encourages water conservation during peak usage periods. The plan reaches residential, commercial and industrial customers, school-aged children, government officials, and regulators. Some of these efforts include:

  • Wise water use messages on customer bill statements, newsletters and new customer booklets.
  • Employee Speakers Bureau water and energy conservation presentations, reaching 200,000 members of the community each year through community events, civic groups, schools, and water plant tours.
  • A water conservation section on our website which includes wise water use tips and links to helpful resources.
  • A wise water use flower garden at the Village Pointe Shopping Center in conjunction with the UNL Extension Office and Master Gardeners.
  • Participation in the Annual “Eyes on Conservation” Water Festival, held at Schramm Park. The Festival attracts approximately 1,600 fifth grade students.

Indoor Wise Water Use

  1. Inspect all pipes and faucets for leaks. Make necessary repairs. If every household in America had a faucet that dripped once each second, we would waste 928 million gallons of water a day or enough to fill 7.5 billion 8 oz. glasses.
  2. Check toilets for hidden leaks. Tank-to-bowl leaks can waste about a quart of water with each flush. Place a few drops of food coloring in the tank. Wait 15 minutes. If the color appears in the bowl, you have a leak. Make necessary repairs.

Outdoor Wise Water Use

  1. Water every other day, unless you have new sod.
  2. Water in the early morning, 4 to 10 a.m., to allow grass blades to dry, making them less susceptible to foliar diseases. Watering is more efficient in the morning due to less evaporation and wind speed. Don't water if it's windy.
  3. Measure the amount of water applied to your lawn in a 15-minute period using collection devices such as a tuna or coffee can. Adjust the run time on your sprinkler system to deliver the required amount. Contact a lawn care professional if you need help.
  4. When watering on a slope, use "delayed starts." Run your sprinkler until you notice runoff, then stop. Wait three hours, then resume. Aerate every year or so to increase infiltration.
  5. Observe your sprinkler system once a month. Look for heads that don't turn, heads that spray the street or sidewalk, bent or damaged heads, clogged or worn nozzles or orifices, turf growth around heads that impede water delivery, compaction and run-off.
  6. Adjust heads as landscape plants grow larger and begin to block the spray pattern. New installations of benches, decks, etc., also can decrease irrigation efficiency.
  7. During hot weather, run your sprinklers 5 to 10 minutes per zone to cool the turf and reduce stress. This is called syringing, and it reduces the symptoms of summer patch disease.
  8. Create water zones by putting plants with similar water needs together. Ornamental plants can be grouped into low, moderate and high water users. Each zone of plants can be irrigated according to its needs.
  9. Focus on growing drought-tolerant plants. Once established, a number of beautiful plants, native and non-native, can survive with less than an inch of water a week.
  10. Keep weeds out of flower and vegetable gardens. Weeds steal water away from other plants.
  11. Adjust sprinklers to aim water directly at plants rather than sidewalks, paths, driveways, or fences. Use sprinklers that emit large droplets, again to reduce losses due to evaporation.
  12. On automatic sprinkler systems, install a moisture sensor--a probe placed in the ground that determines when the soil needs water and turns on the sprinkler.
  13. Install drip-irrigation systems and soaker hoses in flower and vegetable gardens, around trees and shrubs, and containers.
  14. Mulch to slow evaporation of moisture from the soil and keep the soil cool. Mulches should be applied no deeper than 3-4 inches. Excessively deep mulches will stimulate root growth in the mulch layer. These roots are more likely to experience winter and drought injury than those growing in soil. Stay with organic mulches, which slowly break down and add organic matter to the soil.
  15. Capture and recycle rainwater by placing barrels or buckets beneath your downspouts. Use it to water your lawn and landscape plants.
  16. Check hose connections for leaks, and repair them quickly. When you use a hose, attach a hose nozzle that can be shut off when not in use. A single hose left on uses nearly 300 gallons of water an hour.
  17. In hot, dry weather, use a broom instead of water to clean patios, sidewalks and driveways.
  18. Know your soil's water needs. Clay soils require slow watering. They dry out slowly and need infrequent watering. Sandy soils dry out quickly and require more frequent watering.
  19. Improve the soil to hold more water and oxygen by adding organic matter. Mix grass clippings and leaves into flower beds, vegetable gardens or newly-worked soil. Start a compost pile to recycle yard waste back to the garden.
  20. Reduce fertilization unless you're applying enough water to keep plants growing vigorously. Heavy fertilizer applications make lawns require more water or the high salts may burn plants.
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