Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Metropolitan Utilities District of Omaha serves a population of more than 600,000 people in the metro Omaha area. We provide water to more than 222,000 homes and businesses at an average of about 90 million gallons of water per day. The District owns and operates three water treatment facilities and an extensive water distribution system that is capable of supply potable water in excess of 300 million gallons per day. We also maintain more than 27,000 hydrants for fire protection.

What you pay for water provides adequate system maintenance, offsets the rising costs of power and chemicals, and assures a safe, reliable drinking water supply.

As a customer of the District, you receive a high quality product that meets every federal and state standard for drinking water. View the most current report on the Water Quality page

To view the District's Water Alert Emergency Plan, visit the Water Safety page.

Sources and treatment

Sources of M.U.D. tap water include the Missouri and Platte Rivers and the Dakota sandstone aquifer. Water is pumped from intakes and wells maintained by the District. We operate three water treatment plants, which provide a reliable water supply and also allow us to take facilities off line as needed for system improvements. Our treatment facilities use processes to soften, clarify, filter and disinfect the water to meet drinking water standards.

To help protect the drinking water supply and quality:

  • Reduce the use of fertilizers, pesticides and toxic cleaners.
  • Do not flush medications down the toilet.
  • Do not dump trash, used motor oil or other waste into storm sewers.
  • Donate unused paint to community groups or take it to a household hazardous waste collection facility like Under the Sink at 4001 South 120th Street, which serves Douglas and Sarpy counties. For hours and a list of items accepted, visit www.underthesink.org.

More information

Please visit the Quality and Conservation drop-down menu tabs for more information. If you have additional questions about drinking water, call the EPA Safe Drinking Water Hotline at 800.426.4791 or visit their website: http://water.epa.gov/drink/.

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