Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. & OPPD customers can apply for new state rental and utility assistance program

Article date - 03-09-21

Renters and landlords who are struggling financially because of COVID-19 can now apply for assistance with rent and utilities under the state’s new Emergency Rental Assistance Program. The program, which recently launched, is funded through the U.S. Treasury as part of a federal coronavirus relief package.

Omaha Public Power District and Metropolitan Utilities District want to encourage customers who qualify for the program to apply. Customers within Douglas County, the City of Omaha, Lancaster County and the City of Lincoln do not qualify for the state’s program because those areas are receiving federal funds directly. They will operate rental and utility assistance programs separately from the State. 

To learn more about the state’s program, customers should visit coronavirus.nebraska.gov. They can also call 1-833-500-8810 to reach the state’s contact center for more information, including eligibility guidelines, documentation requirements, and additional utility assistance programs.

To apply, visit: https://mcrcares.servicenowservices.com/nebraska_rental_assistance

Customers may reach utilities directly to find out what other financial help may be available:

  • For information on M.U.D.’s assistance program, customers may visit mudomaha.com/covid19relief or call 402-554-6666 in the Omaha area, or toll-free outside of the area at 1-800-732-5864.
  • OPPD customers may visit oppd.com/EAP for more information. Those within the Omaha area can also call 402-536-4131 or 1.800-536-4131 toll-free, outside of the Omaha calling area.