Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. suspends disconnections for two weeks as a result of weekend’s storm

Article date - 07-12-21

As Omaha homeowners are recovering from the weekend storm that left thousands without power, Metropolitan Utilities District announces disconnections for non-payment will be suspended for two weeks, effective today through July 26. The health and safety of customers is a top priority for M.U.D.

Customers are still responsible for the gas and water they use, however M.U.D. will continue to work with customers on flexible payment options. Impacted customers can call Customer Service at 402-554-6666 or toll-free at 800-732-5864, or email customer_service@mudnebr.com for assistance.

If customers need help paying their utility bills, the first step is to contact the Nebraska Energy Assistance Program (LIHEAP) at 1-800-383-4278 or apply online with the Department of Health and Human Services program at ACCESSNebraska. For customers not eligible to receive assistance through ACCESSNebraska, help may be available through M.U.D.’s Home Fund. Visit mudomaha.com/HomeFund or call 402-554-6666 to speak with a representative.