Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. and City of Plattsmouth announce agreement to explore water service connection designs

Article date - 04-18-22

Omaha, Neb. -- Metropolitan Utilities District (M.U.D.) and the City of Plattsmouth today entered a memorandum of understanding to explore plans for a potential water service connection between M.U.D.’s system and the City of Plattsmouth’s distribution system.

As part of the agreement, M.U.D., and Plattsmouth with their consulting engineer, will coordinate as needed during the design process.

Plattsmouth’s water treatment facility was impaired during the historic 2019 flooding. Plattsmouth has been working with the Federal Emergency Management Agency (FEMA) on flood recovery projects and securing a suitable source of drinking water is one of those key recovery projects.


About Metropolitan Utilities District: Headquartered in Omaha, Nebraska, M.U.D. is a public utility and proud to be customer-owned. Our mission is to provide safe, reliable, and cost-effective natural gas and water services to our community. As the fifth largest public gas utility in the United States, we serve more than 237,000 natural gas customers. We also provide drinking water to more than 222,000 customers in Omaha and surrounding communities. For more information, visit mudomaha.com.

About the City of Plattsmouth: Founded in 1854, we are one of Nebraska’s oldest cities and have a place in the discovery of the west. We have a population of approximately 6,500 and serve as the county seat for Cass County. In 2011, Plattsmouth received the governor’s Showcase Community Award for outstanding efforts in the areas of economic development and community revitalization. For more information, visit plattsmouth.org.