Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Education Programs

Learn from the experts! The M.U.D. Employee Speakers Bureau offers entertaining and informative programs on natural gas and water issues. Check out our video at left for a preview of what we offer!

Videos, demonstrations and water plant tours for school groups illustrate the importance of natural gas and water and the safe use of these resources.

Review the available programs and library resources and schedule us as part of your next event. 

Reservations are required at least two weeks in advance. Programs are presented at no charge. To borrow a video or schedule one of the programs, please fill out the form below or call 402.504.7010.

Natural Gas Programs

Sniffasaurus or "Sniffy" Appearance - Our lovable dinosaur delights children wherever he goes while teaching the importance of natural gas safety. Perfect for fairs, exhibits and classroom visits. A school visit can take 45 minutes to 1 hour. (Kindergarten- 2nd grade; visits to preschools and day care centers are not available.)

Your Silent Partner - This demonstration reviews the basics of natural gas: where it comes from, how it works and how it serves the public. (1 hour: 1st - 12th grade)

Carbon Monoxide Safety - Reviews safeguards to keep your home CO-free. (30-45 minutes: adult)

Compressed Natural Gas Vehicles - Learn how compressed natural gas, or CNG, is a clean, economical alternative fuel for transportation. (30-45 minutes: high school - adult)

Water Programs

Florence Water Treatment Plant Tour - School groups may tour the Florence Plant for a firsthand look at how we supply you with safe drinking water. We welcome groups of 10 to 80 students weekdays between 9:00 a.m. and 2:30 p.m. from May 1 to September 14. Reservations are required at least two weeks in advance. (Approximately 1 hour; Kindergarten - 6th grade)

A Trip Behind Your Water FaucetOne of our speakers will come to your classroom to discuss how M.U.D. treats the metro Omaha area's drinking water. The program includes a short video and is highlighted by a water treatment demonstrations where our speaker transforms dirty Missouri River water, known as "raw water" into clear drinking water. (45 minutes to 1 hour: 1st - 12th grade)

Thirstin Appearance - Our water mascot, "Thirstin," is a glass of safe, clean tap water with a baseball cap and straw. He promotes drinking water for health and refreshment. This presentation can include the "Thirstin's Water Adventure" video and a chance to meet Thirstin. Group photos are encouraged! (30 minutes to 1 hour: Kindergarten-6th grade)

Adventures of Ethel Mermaid & Tadpole - A five-part live-action video series which teaches children the wonders of water and the importance of protecting this valuable resource. Subjects include: The Hydrologic Cycle; From Source to Tap; Water Treatment; Source Protection; and Fun Water Facts. (5-part DVD | Approximately 9 minutes each; Kindergarten-3rd grade)

Careers in Drinking Water - At Metropolitan Utilities District, we want to open the door to help develop and prepare our young community on the importance of education within a water utility company. This special talk examines seven occupations including engineer, chemist, plant and distribution system operators. One of our qualified employees will come visit and speak with your group about their education and career. (10 minutes to 1 hour: Kindergarten - 12th grade)

Consumers Guide to Water Conservation - This presentation will discuss ways to use wise water tips for indoor and outdoor water conservation. During this talk you will find various inexpensive ways to start saving. (20-30 minutes: high school - adult)

Live Green, Think Blue: Use Resources WiselyOur speaker will discuss helpful tips to save energy, winterize your home and use water wisely. The video uses a "money saving" approach to the topic, and outlines tips to save natural gas and water resources, while saving money on ones monthly bill. Tips also include improving efficiency of your furnace, reducing the amount of water you heat, reducing wasteful uses of water and using wise-water methods when landscaping or caring for lawns. (50 minutes to 1 hour: 6th grade - adult)

Request a community resource


M.U.D. makes available several resources for School districts and organizations designed to discuss the safety and promotion of our utility. Our resources offer several levels of education ranging from elementary to adult.

All programs are presented at no charge. To borrow a video or schedule one of the programs, please call 402.504.7010 or fill out the form at the end of this page.

Natural Gas

Title: Safety Awareness
Audience: 5th grade - adult

A three-part video containing, "Red's 5 Steps for Safer Digging," "Call 811 for Kids" and "5 Steps to Safer digging Toolbox." (12, 7 and 10 minutes)

Title: CNG - Driving Omaha Natural
Audience: 9 grade - adult

Discover an alternative to gasoline or diesel fuel that reduces our dependence on foreign oil. (6 minutes)

Title: A History of Innovations: The Natural Gas Industry
Audience: 6th grade - adult

From the discovery of natural gas in the U.S. to its promise as the fuel of the future, this video gives a full history of this significant source of energy.

Title: Live Green, Think Blue
Audience: 7th grade - adult

Use Resources Wisely Helpful tips to save energy, winterize your home and use water wisely. Learn how to save money while protecting valuable resources.
DVD | Approximately 10 minutes

Title: Your Safety is Our Concern
Audience: 7th grade - Adult

Tells what you need to know about natural gas safety, reporting emergencies, etc.
DVD | Approximately 9 minutes

Title: Sniffy
Audience: 2nd - 6th grade

Video featuring Sniffasaurus and Dr. Science who teach children about natural gas safety.
DVD | 14 minutes


Title: Thirstin's Water Adventure
Audience: 1st-6th grade

Join our water mascot Thirstin and his classmates on a tour of the drinking water treatment plant. You'll see how the District processes raw river water into safe, clean drinking water! (DVD: 8 minutes) The video also is available to view on our website.

Title: Your Own Backyard -- A Xeriscape Primer
Audience: adult

Learn how to design an attractive water conserving landscape in your yard to reduce outdoor water use by 30-80 percent
DVD | 53 minutes

Title: Whaddaya Know About H2O?
Audience: 3rd - 8th grade

Educates children about water conservation, its characteristics, and its role in society through 30 self-contained, one-minute segments. Includes compelling visuals, real-world examples and fun facts-perfect for the classroom.
DVD and teacher's guide | 30 minutes

Title: Top Consumer Questions About Drinking Water
Audience: 6th grade - adult

Improve your knowledge of drinking water with information, humor and compelling statistics
DVD | 11 minutes

Title: Top Consumer Questions About Cryptosporidium
Audience: high school - adult

This video explains what this waterborne parasite is and how water utilities remove or kill it. It will answer questions about bottled water, home filtration devices and at-risk people.
DVD | 11 minutes

Title: Liquid Assets
Audience: 8th grade -adult

Documentary, produced by Penn State Public Broadcasting (2008), spotlights infrastructure successes and challenges (replacement of older water, gas and sewer lines) in 10 American communities -- Atlanta, Boston, Las Vegas, Los Angeles, Milwaukee, New York City, Philadelphia, Pittsburg, Herminie, PA, and Washington, D.C. DVD | 90 minutes

Title: Inside the Weather
Audience: 4th - 8th grade

See how water, air and heat from the sun create weather, why we have different seasons and the five layers of the earth's atmosphere. Learn fascinating facts about hurricanes and tornados, droughts and floods, and the hottest, coldest, wettest and driest places on earth.
DVD | 15 minutes

Title: Consumer's Guide to Water Conservation
Audience: high school - adult

Presents wise water use tips for indoors and outdoors.
DVD | 20 minutes

Title: Adventures of Ethel Mermaid and Tad Pole
Audience: 1st - 6th grade

A five-part live-action video series which teaches children the wonders of water and the importance of protecting this valuable resource. Subjects include: The Hydrologic Cycle; From Source to Tap; Water Treatment; Source Protection; and Fun Water Facts.
5-part DVD | Approximately 9 minutes each

All programs are presented at no charge. To borrow a video or schedule one of the programs, please call 402.504.7010 or fill out the form above.