Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

M.U.D. to take slow approach in resuming disconnections and late payment charges, ready to assist customers with past-due balances

Omaha, Neb. -- Metropolitan Utilities District understands times have been difficult and has taken steps to assist its customers during the coronavirus crisis. On March 17, disconnections of gas and water services for non-payment were deferred to ensure customers had access to life-sustaining resources. To further assist customers, late payment charges were suspended beginning April 13.

As the nation slowly begins to reopen, M.U.D. is taking a slow approach in resuming disconnections and late payment charges:

  • Starting with the invoices dated July 6 and after, late payment charges will recommence if they are not paid by the due date on that bill.
  • Gas disconnections will resume August 3.
  • The District’s priority is to ensure customers continue to stay safe and have access to water during this trying time. Water disconnections will resume no sooner than September 1.

M.U.D. is ready to assist all commercial and residential customers with past due balances. Customers are asked to call 402.554.6666 to make a payment or discuss payment arrangements. They also can pay online at www.mudomaha.com.

For residential customers in need of financial assistance, they should contact the Nebraska Energy Assistance Program (LIHEAP) at 800.383.4278 or apply online with the Department of Health and Human Services (DHHS) at Access Nebraska.

If customers are not eligible to receive assistance through DHHS, they are encouraged to call 402.554.6666 or visit www.mudomaha.com/homefund to determine eligibility through M.U.D.’s Home Fund, which was established to assist customers suffering severe financial hardships.

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