Omaha, Neb. -- Metropolitan Utilities District understands times have been difficult and has taken steps to assist its customers during the coronavirus crisis. On March 17, disconnections of gas and water services for non-payment were deferred to ensure customers had access to life-sustaining resources. To further assist customers, late payment charges were suspended beginning April 13.
As the nation slowly begins to reopen, M.U.D. is taking a slow approach in resuming disconnections and late payment charges:
- Starting with the invoices dated July 6 and after, late payment charges will recommence if they are not paid by the due date on that bill.
- Gas disconnections will resume August 3.
- The District’s priority is to ensure customers continue to stay safe and have access to water during this trying time. Water disconnections will resume no sooner than September 1.
M.U.D. is ready to assist all commercial and residential customers with past due balances. Customers are asked to call 402.554.6666 to make a payment or discuss payment arrangements. They also can pay online at www.mudomaha.com.
For residential customers in need of financial assistance, they should contact the Nebraska Energy Assistance Program (LIHEAP) at 800.383.4278 or apply online with the Department of Health and Human Services (DHHS) at Access Nebraska.
If customers are not eligible to receive assistance through DHHS, they are encouraged to call 402.554.6666 or visit www.mudomaha.com/homefund to determine eligibility through M.U.D.’s Home Fund, which was established to assist customers suffering severe financial hardships.