Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. releases annual water quality report; continues to provide safe, high-quality water

Omaha, Neb.— Metropolitan Utilities District released its annual consumer confidence report on water quality, confirming that the metro Omaha area’s water continues to meet or exceed all state and federal standards for drinking water.

“Although we are required to publish this report every year, it provides an opportunity during these extraordinary times to reassure our customers that we continue to supply high-quality tap water,” said M.U.D. President Mark Doyle.

M.U.D.’s water and natural gas systems continue to operate normally. M.U.D. is following its Business Continuity Plan as it relates to pandemic preparedness, and is working closely with local, state and federal agencies.

To further ensure safety and reliability, the District is taking the proactive step of isolating staff members at its three water treatment facilities until further notice. In addition to “sheltering in place” at the plants, the employees will continue to work in rotating shifts and practice social distancing protocols. The District is providing equipment and supplies to ensure employees’ daily needs are met, including food, bedding, cots and laundry facilities.

“We remain diligent in providing life-essential services to the community, including safe and reliable water to meet the needs of our customers,” Doyle said.

To view the new Water Quality Report, visit www.mudomaha.com and look for the link on the home page.

M.U.D.’s water is regulated by the Nebraska Department of Health and Human Services and the U.S. Environmental Protection Agency (EPA). The EPA encourages the continued use of tap water, as COVID-19 has not been detected in drinking water supplies.

M.U.D. uses multiple barriers of protection from pathogens including disinfection and filtration that target viruses and other contaminants. The District’s dedicated team of water quality experts continually monitor and test the water system. Water samples are checked routinely over 1,000 times a day to ensure a safe supply.

In addition, M.U.D. is not disconnecting gas or water services due to non-payment until further notice. The District halted disconnections several weeks ago to ensure customers have access to tap water.  


About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 232,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 218,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). For more information, visit www.mudomaha.com.