Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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S&P Global Ratings Upgrades the Rating of the Metropolitan Utilities District

Omaha, Neb. – Citing “strong financial metrics and low debt,” S&P Global Ratings has upgraded the Metropolitan Utilities District’s gas system credit rating to “AA+” with a “stable outlook.” M.U.D. was previously rated “AA” by the rating agency. At the “AA+” rating level, the District’s gas system is now the highest rated municipal gas system of those to which S&P assigns credit ratings.

The issuer credit rating was assigned by S&P Global Ratings as part of the District’s obligations under certain of its gas purchase contracts. The District’s publicly held outstanding gas system indebtedness is rated “Aa2” by Moody’s Investors Service and is not rated by S&P Global Ratings.

“We appreciate the upgrade by S&P and are proud we now carry the highest credit rating of any municipal gas system,” said M.U.D. President Mark Doyle. “We feel it validates our board and staff’s careful financial planning, policies and focus on managing our rates to reflect our costs of operations.”

In its assessment of the gas system, S&P recognized the strong economic fundamentals of the system’s service area. S&P also noted the District’s low debt burden. The rating agency also described the operations and management of the system as “very strong,” highlighting the District practices of purchasing gas from a diverse set of suppliers, under various pre-pay contracts offering discounts to market prices. Additionally, M.U.D. was commended for regularly updating financial forecasts and capital plans as well as maintaining rates that reflect changes in underlying gas costs. Finally, S&P noted that the District’s rates compare favorably with those in other municipalities with similar operating conditions.

M.U.D. Chief Financial Officer Joseph Schaffart said, “The upgraded credit rating is an independent assessment that the financial policies and practices employed by the board and staff of the District are working. It also means a lower cost of capital anytime we borrow money. This is very good news.”


About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 231,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 216,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). For more information, visit www.mudomaha.com.