Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitan Utilities District promotes two to senior management roles

Metropolitan Utilities District’s board of directors promoted David DeBoer to senior vice-president, Chief Operations Officer, and Joseph Schaffart to senior vice-president, Chief Financial Officer, at their May 1 meeting. Both employees were selected for the positions among a field of internal and external candidates.

DeBoer has 22 years of service with the District and most recently served as vice-president, Marketing and Rates. Prior to joining the District, he was a project engineer for HDR Engineering and a senior design engineer for Omaha Public Power District. He received a bachelor’s degree in Mechanical Engineering from the University of Nebraska at Lincoln and holds Professional Engineer and Certified Energy Manager certifications. In addition, DeBoer was an instructor at the University of Nebraska at Omaha – Peter Kiewit Institute and is a member of the American Society of Mechanical Engineers.

Schaffart joined the District in 2013 and most recently served as vice-president, Accounting. Prior to joining the District, he held leadership roles in several companies including vice-president and controller for First Data Resources, senior director of Accounting for West Corporation, and manager of Cost Accounting for Northern Natural Gas. He received bachelor and master’s degrees in Business Administration from the University of Nebraska-Omaha and holds CPA and CMA certifications. He is a member of the American Institute of Certified Public Accountants, Institute of Management Accountants, and the Great Plains Governmental Finance Officers Association.


About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 231,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 216,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun).