Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. Board Approves Purchase of New Headquarters Building

Media Contact:
Tracey Christensen, APR

402.504.7215; Email

At today's Metropolitan Utilities District Board of Directors meeting, directors approved management's recommendation to purchase the property at 7350 World Communications Drive as the District's new headquarters.

The District is selling its current headquarters at 1723 Harney Street to Douglas County. The purchase agreement is finalized and the property is scheduled to close later this month. A separate lease agreement will allow the District to occupy the building through April 2020.

“Our downtown facility has served our customers and housed our employees since 1926. Although this decision is bittersweet, it’s the next step in our long-term strategy to realign our organization, improve efficiencies and enhance collaboration among our employees,” said M.U.D. President Mark Doyle. “Our new headquarters will also support our infrastructure replacement efforts, including ramping up our water infrastructure replacement work.”

The property at World Communications Drive includes a three-story brick office building with more than 91,000 square feet and a parking garage. Constructed in 2003, the office building will accommodate more than 300 employees from administrative and professional functions of the company.

The property is an open, collaborative space allowing for a better work environment for current and future staff and the opportunity for expansion of District staff and services.

The District is committed to maintaining a downtown presence for payment kiosks and customer interactions. M.U.D. plans to occupy space at the OPPD Energy Plaza building starting in September to further enhance the customer experience when conducting business with the public utilities.



About Metropolitan Utilities District of Omaha: M.U.D. provides safe, reliable and cost-effective natural gas and water services to our community. We serve drinking water to 216,180 customers in the metropolitan Omaha area and maintain 27,000 hydrants for fire protection. The District’s water meets or exceeds all federal and state standards for drinking water. The District also is the fifth largest public gas utility in the United States, serving natural gas to 231,012 customers. We are a public utility and proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners. Visit www.mudomaha.com for more information.