Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Update on Flooding Event and Community Assistance

Media Contact:

Raied Stanley


Email: raied_stanley@mudnebr.com


March 22, 2019, Omaha, Neb. – Metropolitan Utilities District of Omaha is providing assistance to communities in eastern Nebraska and western Iowa that are impacted by flooding. The District continues to meet supply requirements of its customers in the metro Omaha area and its drinking water continues to meet all state and federal standards.


This past week, the City of Blair received M.U.D. water to supplement its domestic supply to meet capacity demands from its water treatment plant. The wholesale agreement is through the Natural Resources District Rural Water Project.


Also, M.U.D. is providing its emergency water tank truck in the YMCA parking lot in Glenwood, IA, on Thursday, March 21 and Friday, March 22, from 12 to 7 p.m. Residents can bring up to two one-gallon jugs to fill with water at a time.


M.U.D. will assist victims of the flood with their M.U.D. gas and water utilities by suspending billing, inspecting gas and water services, and payment plans. Please contact M.U.D. at 402.554.6666 for assistance.


M.U.D. provides drinking water to customers in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun).For updates, check the District’s website at https://www.mudomaha.com/ or Twitter at https://twitter.com/mudomahane




About Metropolitan Utilities District of Omaha: M.U.D. provides safe, reliable and cost-effective natural gas and water services to our community. We serve drinking water to 214,142 customers in the metropolitan Omaha area and maintain 27,000 hydrants for fire protection. The District’s water meets or exceeds all federal and state standards for drinking water. The District also is the fifth largest public gas utility in the United States, serving natural gas to 229,365 customers. We are a public utility and proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners. Visit www.mudomaha.com for more information.