March 17, 2019, Omaha, Neb. – Metropolitan Utilities District of Omaha, the metropolitan Omaha area’s drinking water provider, continues to monitor conditions on the Missouri and Platte Rivers and all of its facilities. M.U.D. drinking water continues to meet all state and federal standards.
M.U.D. has received some reports concerning scammers posing as utility employees and attempting to collect payment and threatening shut off. They may also be stating that there are water quality issues due to the flooding event. This is not true. M.U.D. water is safe to drink and continues to meet all regulations.
Please do not give the scammer any information and call Customer Service at 402-554-6666 weekdays to report it immediately. On evenings and weekends, call the emergency line at 402-554-7777. These scammers are sophisticated and may have caller ID that says M.U.D. or shows the Customer Service phone number. Some may be an 800 number for another utility company.
Things to remember:
- You have the right to tell the person calling that you would like to call M.U.D. back to verify the information being presented. The contact number for Customer Service is 402-554-6666 weekdays. On evenings and weekends, call the emergency line at 402-554-7777.
- M.U.D. does not collect payments at customers' homes or businesses.
M.U.D. provides drinking water to customers in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun).
About Metropolitan Utilities District of Omaha: M.U.D. provides safe, reliable and cost-effective natural gas and water services to our community. We serve drinking water to 214,142 customers in the metropolitan Omaha area and maintain 27,000 hydrants for fire protection. The District’s water meets or exceeds all federal and state standards for drinking water. The District also is the fifth largest public gas utility in the United States, serving natural gas to 229,365 customers. We are a public utility and proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners. Visit www.mudomaha.com for more information.