Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Schedule W-1 - Residential Water Service

Effective July 1, 2019 (Supersedes Schedule W-1 effective January 2, 2018)


This rate schedule is available to and applies to customers purchasing water for residential purposes, including lawn irrigation, provided that:

  1. Customer resides within District boundaries or customer resides outside of District boundaries but also outside of cities and villages served under franchise.
  2. Not more than three apartment units or not more than eight sleeping rooms are connected to one meter, unless all units are occupied by one family.
  3. This Rate Schedule is not available for water used in connection with common areas associated with home owner associations or sanitary improvement districts.

Rate - Monthly Billing

Service Charge        
Meter Size   ($ per Month)
5/8"    $        13.02    $         13.29
3/4"    $        19.54    $         19.94
1"    $        32.55    $         33.21
1 1/2"    $        65.11    $         66.44
2"    $      104.18    $      106.31
3"    $      208.34    $      212.59
4"    $      240.00    $      244.90
6"    $      475.00    $      484.69
8"    $      700.00    $      714.29
10"    $      940.00    $      959.18
12"    $  1,405.00    $   1,433.67
Commodity Charge per 100 Cubic Feet    
Winter (Nov-May)  $      1.3516    $      1.3792
Summer (June-Oct)      
  First 9 CCF    $      1.3516    $      1.3792
  Next 21 CCF    $      1.8922    $      1.9308
  Over 30 CCf    $      2.4329    $      2.4826


* For billing purposes, summer rates will apply to accounts with a charge date of June through October.

Minimum Monthly Bill

The minimum monthly charge shall be the monthly service charge as indicated above.

Statutory Payment to Cities

The District is required to pay two (2) percent of retail sales of water within metropolitan class city corporate limits to those cities in accordance with Sec. 14-2138 (Reissue 1997) and two (2) percent of retail sales of water within other city and village corporate limits to those cities and villages under Sec. 14-2139 (Reissue 1997). .


The monthly bill will be rendered at the above net rate. If not paid within 15 days of date of bill, unpaid water charges are subject to a late payment charge of four (4) percent.

Turn-on Charge

A turn-on charge will be required upon application for water service.