WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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10.01.20

October 2020 Bill Insert: Prepare for Heating Season

Bill Inserts

09.01.20

September 2020 Bill Insert: Smell Gas? Leave Fast

Bill Inserts

08.01.20

August 2020 Bill Insert: Utility Assistance Available

Bill Inserts

07.02.20

Utility assistance gets a $4 million boost from CARES Act funding allocated by Douglas County

Omaha, Neb. — Omaha Public Power District and Metropolitan Utilities District customers in Douglas County, struggling to pay their bills due to COVID-19 impacts, are getting a needed financial boost. Tuesday, the Douglas County Board of Commissioners voted to allocate $4 million in funding from the Coronavirus Aid, Relief and Economic Security (CARES) Act for...

M.U.D. Updates

07.01.20

July 2020 Bill Insert: We’re In This Together

Bill Inserts

06.01.20

June 2020 Bill Insert: Relief Funds Available

Bill Inserts

05.01.20

May 2020 Bill Insert: Water Supply Remains Safe During COVID-19

Bill Inserts

05.01.20

M.U.D. announces launch of refreshed utility assistance program

Omaha, Neb.—In 1983, Metropolitan Utilities District (M.U.D.) established the Heat Aid Fund to assist seniors, people with disabilities and limited-income customers suffering severe financial hardships. Through customer donations and fundraising events like the annual Heat the Streets Run & Walk for Warmth, more than 35,000 households have been served in that time. Effective today, the...

M.U.D. Updates

Utilities

04.01.20

April 2020 Bill Insert: Infrastructure 2020 Update

Bill Inserts