WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.

12.07.22

Metropolitan Utilities District sets 2023 budget, raises rates to fund ongoing natural gas and water infrastructure upgrades

M.U.D. Updates

12.01.22

December 2022 Bill Insert: Omaha 2023 Sewer Use Charges

OMAHA’S 2023 SEWER USE CHARGESEFFECTIVE: JANUARY 1, 2023 Omaha Sewer Use Fees 402-444-3908 7:00AM – 3:30PM weekdays Household Hazardous Chemical Disposal 402-444-7465 UnderTheSink: Open to Douglas and Sarpy County residents www.underthesink.org Dust or Mud from Construction Site 402-444-3908 Report Spills or Dumping into Storm Inlets www.omahastormwater.org 402-444-3908 Air Quality or Asbestos 402-444-6015 Sewer problems 402-444-5332...

Bill Inserts

11.25.22

Registration open for 16th Annual Heat the Streets Run & Walk for Warmth, with new options for 2023

As inflation raises prices on many goods and services, the ongoing challenges of our current economy are taking a toll on many of us. More and more Metropolitan Utilities District and Omaha Public Power District customers are seeking help to pay their utility bills. The utilities’ annual Heat the Streets Run & Walk for Warmth,...

M.U.D. Event

M.U.D. Updates

11.22.22

Tips to lower your bill

Utilities

11.22.22

Did you know? Backflow prevention protects water quality

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Water

11.22.22

Watch out for scams

Scammers

11.11.22

M.U.D.’s role as billing agent for sewer fees

Last week, the City of Omaha announced proposed sewer rate increases over the next four years to comply with the federal mandate to meet the Clean Water Act standards. Omaha is one of 772 communities in the United States required to carry out the unfunded mandate. The rate ordinance will be introduced to the Omaha...

M.U.D. Updates

11.11.22

Paperless Billing

Customers have the option to enroll in paperless billing through MyAccount. Log into MyAccount and a page will pop up to ask if you want to enroll in paperless billing. You will receive an email confirmation upon enrollment. If you do not have MyAccount access, visit https://myaccount.mudomaha.com/ and click the “New User Registration” link to set up access....

M.U.D. Updates

11.11.22

Preparing for Spring

With spring arriving, you might be getting prepared to turn on your sprinkler system. To conserve water, make sure your sprinkler heads are in working order and directed on your lawn and not on sidewalks and streets. Having a remote Rain Sensor shut-off device is also a good way to conserve water. Metropolitan Utilities District is...

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