We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE January News & Updates
Board of Directors Approve 2024 Budget. M.U.D.’s 2024 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure and people to ensure the public utility is positioned to meet ever-growing demands. Also approved were changes to the natural gas and water rates, with a total annual average residential gas and water bill projected to decrease 7%. Read the press release here.
Annual Event Benefits Utility Assistance. Join us at the 17th annual Heat the Streets Run & Walk for Warmth on Saturday, March 2. The event raises funds to support utility assistance programs for M.U.D. and Omaha Public Power District customers. Participants may register for a timed 10K, timed 5K, untimed run/walk or participate virtually. Donations and sponsorship opportunities are also available. Learn more and register at heatthestreetsomaha.org.
Winter Water Use Impacts Sewer Fees. Did you know the amount of water you use during the December through March billing period is used to help calculate your sewer fees? M.U.D. is the billing agent that invoices and collects sewer use fees and provides them back to the various municipalities. This eliminates duplication, resulting in a cost savings to both sewer users and M.U.D. ratepayers. Click here to learn more.
West Dodge Pump Station Officially Dedicated. In mid-November, President Mark Doyle and Board Vice Chair Jim Begley officially opened the West Dodge Pump Station, located just south of 153rd and Dodge Street. The facility, which went into service last summer, represents the District’s latest investment in infrastructure. Read more here.
Serving the Community at Every Turn. M.U.D. employees and retirees joined forces for the annual Community Giving Drive, which raises funds to support the United Way of the Midlands and our Home Fund utility assistance program. All together, more than $108,000 was raised for the community.