We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Give the Gift of Utility Assistance this Holiday Season by Registering for Heat the Streets Run & Walk for Warmth
The holiday shopping season is already underway, and local utilities encourage you to add the gift of utility bill assistance to your list by signing up for the Heat the Streets Run & Walk for Warmth. You can register for the event beginning on Black Friday.
Heat the Streets takes place March 1, 2025, at Zone 6 in Aksarben Village, 1911 S. 67th St. in Omaha. This is the 18th year Metropolitan Utilities District and Omaha Public Power District are hosting the event to raise money for utility assistance programs for customers struggling to pay their bills.
This year’s co-chairs are Mark Mendenhall, M.U.D.’s senior vice president and general counsel, and his wife, Bridget; and Eric Williams, chair of the OPPD Board of Directors, and his partner, Kristine Hull.
Last year, M.U.D.’s Home Fund distributed $377,907 of bill assistance funding to 1046 households in need. OPPD’s Energy Assistance Program distributed $356,749 in funding to 954 households in need.
Heat the Streets is the single largest fundraiser of the year for these programs. Last year the event raised $175,000, which benefited more than 585 households across M.U.D. and OPPD’s respective service territories. This year, the utilities have set a goal of registering at least 1,800 participants and raising at least $180,000.
Fundraising is especially critical right now, as a decrease in federal funding allotted to programs that help with utility bill assistance has put extra pressure on the utilities’ assistance programs.
The utilities host the run and walk during the winter to bring added attention to the struggle that so many face to keep their homes safe and warm. However, our customers’ need is year-round. Unexpected events – a lost job, hospital stay, even car repairs – are a real hardship for those living paycheck to paycheck. Sometimes, just a little financial boost can make all the difference.
Funds raised are administered by Dollar Energy Fund Inc., a registered 501(c)(3), and then split between M.U.D.’s Home Fund and OPPD’s Energy Assistance Program to provide assistance to our customers living in Burt, Cass, Colfax, Dodge, Douglas, Johnson, Nemaha, Otoe, Pawnee, Richardson, Sarpy, Saunders and Washington counties. All money raised is distributed through this local network.
Participation options, including a new 10k distance race path, and prices follow. The registration window opens November 29, with discounts for early birds who register before January 31, 2025.
Timed 10K
- $35 (Nov. 29 through Jan. 31)
- $45 (Feb. 1 through Feb. 26)
- $55 (Day-of registration)
Timed 5K
- $30 (Nov. 29 through Jan. 31)
- $40 (Feb. 1 through Feb 26)
- $50 (Day-of registration)
Untimed two-mile walk
Children 12 and under may register for free with a registered adult.
- $25 (Nov. 29 through Jan. 31)
- $30 (Feb. 1 through Feb. 26)
- $40 (Day-of registration)
Virtual run/walk
Participants may complete a distance of their choice on the path of their choice, such as a treadmill, in their neighborhoods or a local trail.
- $35 (Nov. 29 through Feb. 26)
Awards will be given to the 1st, 2nd and 3rd place male and female runners in each of the following age divisions for the timed 5K and 10K events: 12 and under, 13-19, 20-29, 30-39, 40-49, 50-59, 60-69, 70+. (No awards for virtual participants.)
You do not have to participate in the run or walk to help the cause. Just visit HeatTheStreetsOmaha.com to donate and view sponsorship opportunities.
Both utilities urge any customers who are struggling with their bills to call their customer service representatives and talk through their options. For OPPD, that number is 402-536-4131 in the Omaha area. Outside of the metro, customers may call toll-free at 877-536-4131. M.U.D. customers should call 402-554-6666.