We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende Más
PAY MY BILL 
NATURAL GAS SAFETY 
I'M MOVING 
UTILITY ASSISTANCE December News & Updates
Heat the Streets for Utility Assistance. Save the date for the 17th annual Heat the Streets Run & Walk for Warmth, on Saturday, March 2, 2024, at Aksarben Village. The event raises funds to support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. Visit heatthestreetsomaha.org for more details and read the event news release here.
Celebrating Four Decades of the Home Fund. For 40 years, our customers have been helping each other by contributing to M.U.D.’s Home Fund. The fund, formed in 1983, assists customers experiencing hardship by providing bill assistance.
Need help? Visit mudomaha.com/homefund for resources and eligibility requirements.
Want to donate? Visit mudomaha.com/homefund. Or, you may begin a monthly pledge on your bill payment slip. Donations are tax deductible and 100% of donations directly help customers in need.
2024 Sewer Use Charges. The City of Omaha owns and operates the regional wastewater treatment system serving residential, commercial and industrial customers within the City of Omaha and the majority of the metro area. Sewer use rates are set by the City of Omaha and M.U.D. is the billing agent for the city. Sewer use fees are collected on M.U.D. bills and remitted to the city. For information about how your residential sewer bill is calculated, view the city’s 2024 Sewer Use Charges brochure.