We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Celebrating Four Decades of the Home Fund; Save the Date for Annual Fundraiser
For 40 years, our customers have been helping each other by contributing to M.U.D.’s Home Fund. The fund, formed in 1983, assists customers experiencing hardship by providing bill assistance. In celebration of 40 years, the District unveiled new artwork on a Field Services van to promote the message of connecting those in need with those who can help.
We have multiple options for those looking to donate toward the Home Fund, where 100% of your donation goes directly to a friend or neighbor in need of assistance.
- Make a one-time, online donation here.
- Mail your donation to
- Metropolitan Utilities District
Attn: Home Fund
7350 World Communications Dr.
Omaha, NE 68122-4041
- Metropolitan Utilities District
- Write an amount on the front of your monthly bill to begin a monthly pledge. If you would like to round up your bill every month, write “Round Up” in the “Other” line.
For more information about various assistance programs and eligibility requirements, click here.
Save the date for the 17th annual Heat the Streets Run & Walk for Warmth! Join us Saturday, March 2, 2024, in Aksarben Village.
Proceeds from the event benefit M.U.D.’s Home Fund and Omaha Public Power District’s energy assistance program. Las year, we raised more than $138,000 to support our community. Participation, donation and sponsorship opportunities are available. Follow us at facebook.com/heatthestreetsomaha for details and event updates.