We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn MoreLas fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
Omaha, Neb. — Metropolitan Utilities District (M.U.D.) and the City of Plattsmouth today entered a memorandum of understanding to explore plans for a potential water service connection between M.U.D.’s system and the City of Plattsmouth’s distribution system. As part of the agreement, M.U.D., and Plattsmouth with their consulting engineer, will coordinate as needed during the...
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Utilities
Water
Renters and landlords who are struggling financially because of COVID-19 can now apply for assistance with rent and utilities under the state’s new Emergency Rental Assistance Program. The program, which recently launched, is funded through the U.S. Treasury as part of a federal coronavirus relief package. Omaha Public Power District and Metropolitan Utilities District want...
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Utilities
The COVID-19 pandemic has impacted people across our communities both physically and financially. Combined, Omaha Public Power District and Metropolitan Utilities District have seen a 38% increase in the number of customers requesting assistance with their bills. The utilities are coming together, as they do every year, to raise money for energy assistance programs through...
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Covid
Utilities
Omaha, Neb.—In 1983, Metropolitan Utilities District (M.U.D.) established the Heat Aid Fund to assist seniors, people with disabilities and limited-income customers suffering severe financial hardships. Through customer donations and fundraising events like the annual Heat the Streets Run & Walk for Warmth, more than 35,000 households have been served in that time. Effective today, the...
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M.U.D. Updates
Utilities
Metropolitan Utilities District kicked off this year’s Drinking Water Week with an invitation to “Protect the Source” throughout our community. M.U.D., the American Water Works Association and the water community across North America will celebrate Drinking Water Week by recognizing the vital role drinking water plays in daily lives. Focus will be placed on ways...
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Utilities
Water