We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásNews & Community
Want Instant Updates?
Follow us on Twitter to receive the latest news on water or gas emergencies. Like us on Facebook to see helpful tips, event information and photos.
Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
04.05.24
April News & Updates
Annual Fundraiser Sets Two Records. Two records were broken at the 17th annual Heat the Streets Run & Walk for Warmth. A record 1,055 people registered for the run and/or walk and more than $175,000 was raised through registration, donations and sponsorships. One-hundred percent of proceeds benefit the utility assistance programs for M.U.D. and Omaha...
READ MORE
Bill Inserts
M.U.D. Event
M.U.D. Updates
Utilities
04.05.24
Infrastructure Replacement Program 2023 Progress Report
In 2023, District and contracted crews worked to replace and update critical infrastructure throughout the gas and water distribution systems. Prioritization of water main replacements is based on a sophisticated risk model and asset management plan that considers a variety of components, including break history and material vintage. District and contracted crews replaced more than...
READ MORE
Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
04.03.24
Annual Event Breaks Two Records, Raises More Than $175,000 for Utility Assistance
A crisp, but sunny Saturday morning helped kick off the spring season in Omaha’s popular Aksarben Village. The streetscape of shops and restaurants filled with energy and purpose. On March 2, 2024, hundreds of runners and walkers of all ages were ready to hit the trails for the 17th Annual Heat the Streets Run &...
READ MORE
Cold Weather
M.U.D. Event
Utilities
03.26.24
Begley Applauds Employees Delivering on M.U.D.’s Mission
As spring weather is now upon us, we are grateful to get through another winter that brought new jargon like “snow squall.” I, like every other M.U.D. customer-owner, felt the impacts of Nebraska’s fierce seasonal shift this past January, but my heart was warmed by those who always show up for our community. The dedicated...
READ MORE
M.U.D. Updates
Utilities
03.04.24
Mains and Services: What’s Yours? What’s Ours?
WATER MAINS AND SERVICE LINES Main: The large pipe laid in or along a street. The main is four inches or more in diameter with a fire hydrant attached to it. M.U.D. is responsible for water mains. Corporation: A valve connecting the main to the water service line. M.U.D. is responsible for the corporation. Service...
READ MORE
Bill Inserts
Natural Gas
Utilities
Water
02.01.24
Upcoming Heat the Streets Run & Walk for Warmth Raising Critical Utility Assistance Funds to Meet Growing Need in Our Community
READ MORE
Cold Weather
M.U.D. Event
Natural Gas
Utilities
01.26.24
Winter Water Use Impacts Sewer Fees
Did you know the amount of water you use during the December through March billing period is used to help calculate your sewer fees, which Metropolitan Utilities District bills on behalf of the city? Limiting outdoor water use until mid-April will save you on sewer fees. Each municipality sets its sewer use rates. Municipalities include: Bellevue, Bennington,...
READ MORE
Bill Inserts
Utilities
Water
01.04.24
January News & Updates
Board of Directors Approve 2024 Budget. M.U.D.’s 2024 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure and people to ensure the public utility is positioned to meet ever-growing demands. Also approved were changes to the natural gas and water rates, with a total annual average...
READ MORE
Bill Inserts
M.U.D. Event
M.U.D. Updates
Natural Gas
Utilities
Water
12.22.23
Register for Heat the Streets Run & Walk for Warmth by Dec. 31 to Receive Early Bird Discount, While Helping Utility Customers in Need
Omaha Public Power District and Metropolitan Utilities District encourage you to give the gift of warmth and safety this holiday season by registering for the Heat the Streets Run & Walk for Warmth. Funds raised provide utility bill assistance for customers going through hard financial times. The 17th annual Heat the Streets takes place March...
READ MORE
M.U.D. Event
Utilities