We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásNews & Community
Want Instant Updates?
Follow us on Twitter to receive the latest news on water or gas emergencies. Like us on Facebook to see helpful tips, event information and photos.
Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
11.27.24
Give the Gift of Utility Assistance this Holiday Season by Registering for Heat the Streets Run & Walk for Warmth
The holiday shopping season is already underway, and local utilities encourage you to add the gift of utility bill assistance to your list by signing up for the Heat the Streets Run & Walk for Warmth. You can register for the event beginning on Black Friday. Heat the Streets takes place March 1, 2025, at...
READ MORE
M.U.D. Event
Utilities
11.04.24
November 2024 News & Updates
Help Us Heat the Streets for Those in Need. Save the date for the 18th annual Heat the Streets Run & Walk for Warmth on Saturday, March 1, 2025, at Aksarben Village. Proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. This event is our largest...
READ MORE
Bill Inserts
Cold Weather
M.U.D. Event
Scammers
Utilities
10.14.24
Alert: Beware of Utility Worker Imposters
Customers are being reminded to be aware of individuals impersonating utility workers. All M.U.D. employees carry photo ID cards and wear uniforms. If someone comes to your door claiming to be with the gas or water company, be sure to ask to see their M.U.D. photo ID. If you have questions or want to confirm...
READ MORE
M.U.D. Updates
Scammers
Utilities
10.03.24
October 2024 News & Updates
Round Up and Help Out. Did you know rounding up your monthly utility bill can help others in need? Simply write “round up” on the front of your bill payment stub, or fill out the contact form at mudomaha.com/contact and select “Donate to Utility Assistance” to enroll in the round-up option. M.U.D.’s Home Fund provides...
READ MORE
Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Updates
Natural Gas
Utilities
08.19.24
Important Natural Gas Safety Information
View the brochure below to learn how to recognize a gas leak and what to do if you smell natural gas. A safety precaution checklist is included, and additional safety tips may be found at mudomaha.com/safety.
READ MORE
Bill Inserts
Carbon Monoxide
Natural Gas
Utilities
08.09.24
Team of Utility Locators Helps Keep Omaha Safe
This August 11 marks the 30th anniversary of safe digging with Nebraska 811. At Metropolitan Utilities District, we are proud to play a part in safe digging in our community. Our locators are responsible for locating and marking underground water and gas lines for the public’s safety. Here at the District, we have a team...
READ MORE
M.U.D. Updates
Natural Gas
Utilities
Water
08.05.24
August 2024 News & Updates
Getting the Lead Out of Omaha. We launched an initiative to remove all lead water service lines from customer homes during the next 10 years. Learn more about our Detect. Correct. Protect. program at mudomaha.com/lead. Come Work With Us! We employ individuals with administrative, technical or professional experience and education. Our work covers a variety...
READ MORE
Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
08.05.24
Know What’s Below – Dig Safely with 811
Did you know more than half of reported natural gas incidents are caused by people who dig before utility lines are marked? On August 11, the utility industry celebrates National 811 Day, designed to promote safe digging. Every day, M.U.D. employees locate underground gas and water services to ensure any disturbance to the ground is...
READ MORE
Bill Inserts
Natural Gas
Utilities
Water
07.05.24
July News & Updates
District Receives Philanthropy Award. The Greater Omaha Chamber presented M.U.D. with its Business Excellence Award in Philanthropy. Since 2022, our employees have volunteered 354 hours and provided more than $738,000 to those in need in the communities we serve. Click here to read more. Conserve Water Using Odd/Even Schedule. To even out early morning spikes...
READ MORE
Bill Inserts
Carbon Monoxide
M.U.D. Event
M.U.D. Updates
Natural Gas
Outdoor Living
Utilities
Water