WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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05.01.20

M.U.D. announces launch of refreshed utility assistance program

Omaha, Neb.—In 1983, Metropolitan Utilities District (M.U.D.) established the Heat Aid Fund to assist seniors, people with disabilities and limited-income customers suffering severe financial hardships. Through customer donations and fundraising events like the annual Heat the Streets Run & Walk for Warmth, more than 35,000 households have been served in that time. Effective today, the...

M.U.D. Updates

Utilities

03.12.20

M.U.D. responds to Novel Coronavirus (COVID-19); following preparedness plan to ensure safety and reliability of services

Omaha, Neb.—As always, public safety and the reliability of the services we provide remains the top priority of Metropolitan Utilities District. M.U.D.’s systems continue to operate normally, providing customers with high-quality water and natural gas. M.U.D. is following its Business Continuity Plan as it relates to pandemic preparedness, and is working closely with local, state...

Covid

M.U.D. Updates

12.05.19

Metropolitan Utilities District board approves 2020 budget

December 5, 2019, Omaha, Neb.— The Metropolitan Utilities District (M.U.D.) board today approved a 2020 budget with no natural gas or water rate increases. The water bill for the average residential customer will increase due to a previously approved water rate increase to be effective January 2, 2020. Additionally, the gas bill will increase due...

M.U.D. Updates

11.19.19

S&P Global Ratings Upgrades the Rating of the Metropolitan Utilities District

Omaha, Neb. – Citing “strong financial metrics and low debt,” S&P Global Ratings has upgraded the Metropolitan Utilities District’s gas system credit rating to “AA+” with a “stable outlook.” M.U.D. was previously rated “AA” by the rating agency. At the “AA+” rating level, the District’s gas system is now the highest rated municipal gas system...

M.U.D. Updates

09.04.19

M.U.D. Board appoints Tanya Cook to Subdivision 5 vacancy

Omaha, Neb. – Former Nebraska State Senator Tanya D. Cook was appointed by the Metropolitan Utilities District Board of Directors to fill the board vacancy for Subdivision 5 created by the recent death of Tom Dowd. The board received 16 eligible applications for the vacancy and narrowed the list to six finalists who were interviewed...

M.U.D. Updates

08.08.19

Tom Dowd served 40 years on M.U.D. Board

August 8, 2019 – Omaha, Neb. – Tom Dowd, an attorney who served more than 40 years on the board of the Metropolitan Utilities District, died August 7. He was 81. Tom was first elected to the board in 1974, at the age of 35, and served as chairperson six times. “Tom was a leader...

M.U.D. Updates

04.03.19

M.U.D. Board Approves Purchase of New Headquarters Building

Media Contact:Tracey Christensen, APR402.504.7215; Email At today’s Metropolitan Utilities District Board of Directors meeting, directors approved management’s recommendation to purchase the property at 7350 World Communications Drive as the District’s new headquarters. The District is selling its current headquarters at 1723 Harney Street to Douglas County. The purchase agreement is finalized and the property is scheduled...

M.U.D. Updates

04.17.17

M.U.D. suspends late payment charges, disconnections during COVID-19

Omaha, Neb.–Metropolitan Utilities District understands customers may be facing financial hardships as a result of COVID-19 and is putting new measures in place to provide relief. The health and safety of employees and customers continues to be the District’s top priority. Starting April 13, M.U.D. suspended late payment charges on customer accounts. This will continue...

Covid

M.U.D. Updates