Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn MoreLas fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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An Update on Infrastructure Replacement Progress. District crews and contractors continued replacing critical gas and water infrastructure in 2024. Click here for an update on our progress, and to see an interactive map of where projects are happening in the community. Record-breaking Event Boosts Funding for Assistance Programs. For the second year in a row,...
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Winter Water Use Impacts Sewer Fees. Did you know the amount of water you use during the December through March billing period is used to help calculate your sewer fees? The City of Omaha sets sewer use rates and is responsible for the sewer system. M.U.D. is the billing agent that invoices and collects sewer...
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Board Approves 2025 Budget and Rate Changes. M.U.D.’s 2025 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure to ensure the public utility is positioned to serve community growth. Also approved were changes to the natural gas and water rates, with the average residential gas and...
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S&P Global Ratings has upgraded its credit rating on the Metropolitan Utilities District’s water revenue bonds to ‘AA+’ with a stable outlook, marking the fourth upgrade in the last decade. M.U.D. was previously rated ‘AA’ by the rating agency. According to the S&P report, the rating reflects the system’s affordable rates and comprehensive long-term planning...
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Customers are being reminded to be aware of individuals impersonating utility workers. All M.U.D. employees carry photo ID cards and wear uniforms. If someone comes to your door claiming to be with the gas or water company, be sure to ask to see their M.U.D. photo ID. If you have questions or want to confirm...
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Round Up and Help Out. Did you know rounding up your monthly utility bill can help others in need? Simply write “round up” on the front of your bill payment stub, or fill out the contact form at mudomaha.com/contact and select “Donate to Utility Assistance” to enroll in the round-up option. M.U.D.’s Home Fund provides...
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This August 11 marks the 30th anniversary of safe digging with Nebraska 811. At Metropolitan Utilities District, we are proud to play a part in safe digging in our community. Our locators are responsible for locating and marking underground water and gas lines for the public’s safety. Here at the District, we have a team...
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Getting the Lead Out of Omaha. We launched an initiative to remove all lead water service lines from customer homes during the next 10 years. Learn more about our Detect. Correct. Protect. program at mudomaha.com/lead. Come Work With Us! We employ individuals with administrative, technical or professional experience and education. Our work covers a variety...
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District Receives Philanthropy Award. The Greater Omaha Chamber presented M.U.D. with its Business Excellence Award in Philanthropy. Since 2022, our employees have volunteered 354 hours and provided more than $738,000 to those in need in the communities we serve. Click here to read more. Conserve Water Using Odd/Even Schedule. To even out early morning spikes...
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