Our customer service center will close early at 4:00 p.m. on Christmas Eve. If you need immediate assistance, our 24/7 emergency line is available at 402.544.7777. If you smell gas, leave the building and then call our emergency line or 911.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
04.05.24
Infrastructure Replacement Program 2023 Progress Report
In 2023, District and contracted crews worked to replace and update critical infrastructure throughout the gas and water distribution systems. Prioritization of water main replacements is based on a sophisticated risk model and asset management plan that considers a variety of components, including break history and material vintage. District and contracted crews replaced more than...
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03.26.24
Begley Applauds Employees Delivering on M.U.D.’s Mission
As spring weather is now upon us, we are grateful to get through another winter that brought new jargon like “snow squall.” I, like every other M.U.D. customer-owner, felt the impacts of Nebraska’s fierce seasonal shift this past January, but my heart was warmed by those who always show up for our community. The dedicated...
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02.02.24
February News & Updates
Support Utility Assistance at Annual Fundraiser. The 17th annual Heat the Streets Run & Walk for Warmth is Saturday, March 2. The event raises funds to support utility assistance programs for M.U.D. and Omaha Public Power District customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and...
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01.10.24
M.U.D. Prepared for Extreme Cold Temperatures, Increased Gas Supply Demands
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01.04.24
January News & Updates
Board of Directors Approve 2024 Budget. M.U.D.’s 2024 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure and people to ensure the public utility is positioned to meet ever-growing demands. Also approved were changes to the natural gas and water rates, with a total annual average...
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12.06.23
Metropolitan Utilities District Sets 2024 Budget, Projects a Lower Overall Bill While Continuing Investment in Critical Infrastructure
Total annual average residential gas and water bill projected to decrease 7% For additional information: Stephanie Mueller, 402.504.7776 or Jessica Heidebrecht, 402.504.7204. December 6, 2023; Omaha, Neb.— The Metropolitan Utilities District (M.U.D.) Board of Directors today approved a 2024 budget, which continues to fund investments in critical infrastructure and people to ensure the public utility is positioned to...
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12.01.23
December News & Updates
Heat the Streets for Utility Assistance. Save the date for the 17th annual Heat the Streets Run & Walk for Warmth, on Saturday, March 2, 2024, at Aksarben Village. The event raises funds to support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. Visit heatthestreetsomaha.org for more details and read...
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11.01.23
November News & Updates
Decades of Dedication: A 63-Year Retirement Milestone. Employee Don Noonan, customer service clerk V, is retiring after a record 63-year tenure at the District. Click here to read about Don’s career, reflections and proudest moments. Looking Ahead to Heating Season. Natural gas industry experts are projecting lower natural gas prices this winter heating season compared...
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11.01.23
Breaking Ground on a New Facility
M.U.D. is officially embarking on the construction of its next facility. Leaders met Wednesday, October 25 to break ground on the District’s second Construction Center, just north of Interstate 680 near Potter Street and Blair High Road. “Countless hours have been spent coordinating, surveying and speaking with our employees, and we are thrilled to have...
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