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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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10.29.26
November 2026 News & Updates
Celebrating 20 Years of Community Support. Registration is open for our 20th annual Heat the Streets Run & Walk for Warmth. Join us March 6, 2027, at Aksarben Village. Funds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District — with 100% of proceeds directly benefiting our community....
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Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Event
Utilities
10.12.26
M.U.D. Encourages Customers to Prepare for Safe Heating Season
As cooler temperatures approach, Metropolitan Utilities District encourages customer-owners to take a few simple steps to help ensure the safe and reliable use of natural gas throughout the heating season. Schedule Annual Heating System Maintenance M.U.D. recommends having furnaces, fireplaces, water heaters and other natural gas appliances inspected annually by a qualified heating professional. Regular...
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Carbon Monoxide
Cold Weather
Natural Gas
10.02.26
October 2026 News & Updates
M.U.D. Achieves Lead Replacement Goal. The District reached its lead service line replacement goal for 2026, five months ahead of schedule. As of July 31, M.U.D. and its contractor partners completed 1,039 replacements this year. Crews are continuing to work through the fall and winter months and are on pace to complete more than 1,600...
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Bill Inserts
Carbon Monoxide
M.U.D. Updates
Utilities
10.03.25
October 2025 News & Updates
M.U.D. Recognized for Ethical Business Practices. The District was selected as a winner of the 2025 Better Business Bureau Torch Award for Ethics. The award affirms our commitment to integrity and ethical business practices. The District was one of 12 award recipients in Omaha and Southwest Iowa. Read more here. Preparing Your Home for Fall...
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Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Updates
10.01.25
Be Carbon Monoxide Aware
Referred to as “the silent killer,” carbon monoxide (CO) is a gas that can be produced by incomplete combustion when carbon-based materials are burned such as wood, propane and natural gas. It can’t be seen, heard or smelled. Your first line of defense is to make sure your heating system is inspected every year by...
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Bill Inserts
Carbon Monoxide
10.03.24
October 2024 News & Updates
Round Up and Help Out. Did you know rounding up your monthly utility bill can help others in need? Simply write “round up” on the front of your bill payment stub, or fill out the contact form at mudomaha.com/contact and select “Donate to Utility Assistance” to enroll in the round-up option. M.U.D.’s Home Fund provides...
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Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Updates
Natural Gas
Utilities
07.05.24
July News & Updates
District Receives Philanthropy Award. The Greater Omaha Chamber presented M.U.D. with its Business Excellence Award in Philanthropy. Since 2022, our employees have volunteered 354 hours and provided more than $738,000 to those in need in the communities we serve. Click here to read more. Conserve Water Using Odd/Even Schedule. To even out early morning spikes...
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Bill Inserts
Carbon Monoxide
M.U.D. Event
M.U.D. Updates
Natural Gas
Outdoor Living
Utilities
Water
10.04.23
October News & Updates
Celebrating Four Decades of Assistance. For 40 years, our customers have been helping each other by contributing to M.U.D.’s Home Fund. This fund is a resource to provide bill assistance to those in need. We challenge our customers who are able to make a donation to help their neighbors and friends. Visit mudomaha.com/homefund. Preparing for...
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Bill Inserts
Carbon Monoxide
Cold Weather
Natural Gas
Utilities
09.01.23
September News & Updates
Natural Gas Safety Information If you smell gas, leave fast! Leave the area and then call us at 402.554.7777 or 911. There is no charge. What to do if you suspect a leak: DO NOT ASSUME SOMEONE ELSE WILL REPORT THE CONDITION. Why natural gas smells like rotten eggs Natural gas has no odor and...
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Bill Inserts
Carbon Monoxide
Natural Gas
Utilities