Our customer service center will close early at 4:00 p.m. on Christmas Eve. If you need immediate assistance, our 24/7 emergency line is available at 402.544.7777. If you smell gas, leave the building and then call our emergency line or 911.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásNews & Community
Want Instant Updates?
Follow us on Twitter to receive the latest news on water or gas emergencies. Like us on Facebook to see helpful tips, event information and photos.
Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
08.03.23
Energy Efficiency Program Helps Low-Income Customers
Safety and efficiency are top of mind at M.U.D., and that focus extends to our customers’ homes. Through a new collaboration with Habitat for Humanity of Omaha and the Omaha Public Power District, we are providing education and funds to help our low-income customers make their homes safer and more efficient. Our Energy Efficiency Assistance...
READ MORE
Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
06.22.23
July News & Updates
Low Income Bill Assistance Available. Funds are available from the Nebraska Department of Health and Human Services to assist low-income households with their water utility costs. The Low-Income Household Water Assistance Program (LIHWAP) offers funding for qualified applicants through September 30. For more information or to learn about additional assistance options, visit mudomaha.com/utility-assistance. Asistencia financiera...
READ MORE
Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
06.05.23
New Pump Station Nearly Complete
Those driving on Dodge Street near 153rd likely noticed construction of a new building during the past year. Located on the south side of Dodge Street is the District’s new West Dodge Pump Station. The station was designed to meet peak demands for water in the rapidly developing area of northwest Omaha. Work occurred in...
READ MORE
Bill Inserts
M.U.D. Updates
Water
06.02.23
Tips for Wise Water Use
We recognize that water is a precious resource, and as part of our Water Conservation Plan, we promote the overall wise use of water and encourage water conservation during peak usage periods. As water use soars during the hot, summer months, there are things you can do around your home to conserve. Inside Your Home...
READ MORE
Bill Inserts
Water
06.02.23
M.U.D. Makes a Splash at Annual Water Works Festival
Eleven M.U.D. employees lent their expertise to volunteer at the annual Water Works field day, May 2-3, at Schramm Park State Recreation Area. More than 1,200 fifth-grade students were taught about water conservation and its impact on Nebraskans’ lives. The District has participated in teaching and sponsorship of the event for more than 25 years. Employee...
READ MORE
Bill Inserts
M.U.D. Event
Water
05.03.23
M.U.D. Releases Annual Water Quality Report; Continues to Provide Safe, High-quality Water
READ MORE
Bill Inserts
M.U.D. Updates
Utilities
Water
04.07.23
Practice Safe Digging – It’s the Law
April is National Safe Digging Month, however it’s important to practice safe digging year round. Nebraska811 is a statewide one-call notification center set up under Nebraska Statute 76-2321 in 1994. The law is designed to protect underground utilities and the well-being of people. The law requires that all utilities become a member of Nebraska811. Utility...
READ MORE
Bill Inserts
Utilities
04.07.23
Need Help Paying Your Bill?
For 40 years, our customers have been helping each other by supporting the District’s utility assistance program, the Home Fund. Through bill round-up, recurring monthly pledges and other donations, our customer-funded program has provided assistance to more than 37,000 households. Unfortunately for many, the need for help continues to grow. If you find yourself struggling...
READ MORE
Bill Inserts
Utilities
04.07.23
Downtown Branch Closing June 30
After much consideration, the decision has been made to cease operations at our branch office, located at 444 S. 16th Street, effective June 30, 2023. This decision was not made lightly, and we remain committed to serving our customers. We have partnered with several community businesses to accept in-person payments. A complete list of locations...
READ MORE
Bill Inserts
M.U.D. Updates