WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.

11.11.22

M.U.D.’s role as billing agent for sewer fees

Last week, the City of Omaha announced proposed sewer rate increases over the next four years to comply with the federal mandate to meet the Clean Water Act standards. Omaha is one of 772 communities in the United States required to carry out the unfunded mandate. The rate ordinance will be introduced to the Omaha...

M.U.D. Updates

11.11.22

Paperless Billing

Customers have the option to enroll in paperless billing through MyAccount. Log into MyAccount and a page will pop up to ask if you want to enroll in paperless billing. You will receive an email confirmation upon enrollment. If you do not have MyAccount access, visit https://myaccount.mudomaha.com/ and click the “New User Registration” link to set up access....

M.U.D. Updates

11.11.22

Preparing for Spring

With spring arriving, you might be getting prepared to turn on your sprinkler system. To conserve water, make sure your sprinkler heads are in working order and directed on your lawn and not on sidewalks and streets. Having a remote Rain Sensor shut-off device is also a good way to conserve water. Metropolitan Utilities District is...

Uncategorized

11.11.22

Your M.U.D. Board of Directors

As a political subdivision of the State of Nebraska, the Metropolitan Utilities District is governed by a board of seven directors, elected by our customer-owners. Board members serve six-year terms. The board generally meets the first Wednesday of the month in the headquarters at 7350 World Communications Drive. All meetings are open to the public...

M.U.D. Updates

11.11.22

Tips to Save This Winter

As colder weather arrives, Metropolitan Utilities District encourages customers to conserve energy to prepare for heating bills. Check out this video for great tips: To avoid bill fluctuations, customers may join the Budget Payment Plan, which allows you to pay the same bill amount every month. You may join the plan any time of the year. The...

Utilities

11.11.22

Beware of utility bill payment scams

Omaha, Neb.– Metropolitan Utilities District (M.U.D.) customers were recently targeted by what is referred nationwide as the “Green Dot Scam.” If customers believe that they have been the target of a scam, they are encouraged to contact 911. M.U.D. may contact customers about their service, however there are a couple items to remember: You have the...

Scammers

11.11.22

How should I dispose of outdated medication?

To help protect water quality, please do not flush medications down the toilet or pour them down the drain. Take outdated or unused medications to a community “Take Back” day or consult with your pharmacist. For more information, visit the Nebraska MEDS Coalition site.

Water

11.11.22

Save the Date: Heat the Streets Returns to Aksarben Village March 5

For additional information: Jodi Baker, 531-226-3592 After going virtual last year, the Heat the Streets Run & Walk for Warmth is coming back to Aksarben Village on Saturday, March 5. The event, co-hosted by Metropolitan Utilities District and Omaha Public Power District, raises money for utility assistance programs in our area. While utility assistance is a...

M.U.D. Event

11.11.22

Natural Gas Safety

What to do if you smell natural gas What is natural gas and its hazards? Natural gas is an economical, safe, colorless and odorless fuel. For easy detection, we add a chemical to give gas a distinctive odor like skunk, rotten eggs or sulfur. Natural gas is not poisonous, however it can displace oxygen in...

Natural Gas