We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Annual Event Breaks Two Records, Raises More Than $175,000 for Utility Assistance
A crisp, but sunny Saturday morning helped kick off the spring season in Omaha’s popular Aksarben Village. The streetscape of shops and restaurants filled with energy and purpose. On March 2, 2024, hundreds of runners and walkers of all ages were ready to hit the trails for the 17th Annual Heat the Streets Run & Walk for Warmth.
The event welcomed a record number of participants, with 1,055 people raising important awareness for utility assistance in our community. Hosted by M.U.D. and Omaha Public Power District, the event featured competitive 5K and 10K routes alongside an untimed one-mile walk, all designed to gather the community together for neighbors in need – 100% of funds raised benefit those in need of utility assistance.
The sunny skies mirrored the optimism and resolve of honorary co-chairs Jim Begley, chairperson of M.U.D.’s board of directors, his wife, Rebecca, and the sea of supporters coursing through the heart of Omaha. OPPD board director Matt Core and his wife, Katy, also co-chaired the event.
Funds were raised through a combination of event registrations, sponsorships and donations. The money will help light and heat homes and warm hearts across a 13-county span where the need for utility assistance looms large. More than $175,000 was raised, setting another record in the event’s 17-year history.
Megan Walter, manager of Customer Engagement, said, “We look forward to this event every year as this is our largest fundraiser for our respective utility assistance programs, and 100% of the money donated goes to these wonderful programs.”
Administered by Dollar Energy Fund, a registered 501(c)(3), the contributions are allocated between M.U.D.’s Home Fund and OPPD’s Energy Assistance Program. This ensures the aid reaches those who face the difficult choices between life’s essentials. “Oftentimes, they just need a little boost due to circumstances out of their control, like a hospital stay, lost job or car repairs,” said Walter.
It’s not just the Heat the Streets Run & Walk for Warmth that provides support throughout the year. Continued generosity fuels OPPD and M.U.D.’s unwavering commitment to serve and uplift the community. If you missed the event but are interested in making a donation, you may do so at mudomaha.com/homefund. Every contribution, big or small, makes a difference in the lives of those struggling with utility hardships.
