Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Ways to Pay

The District offers a variety of bill payment options, including:

  • Pay on-line 24/7 via “My Account”. You may pay with electronic check (eCheck) or credit/debit card (Visa, Mastercard, Discover). For added convenience, you can save your banking information in the “Wallet” feature to set up recurring payments. After receiving their account number, new customers may enroll in recurring eCheck to waive deposit. 
  • Pay 24/7 with credit/debit card (Visa, Mastercard, Discover) via the automated phone menu at 402.554.6666.
  • The branch office is temporarily closed, however the self-service kiosks are available at 444 S. 16th St. The touch-screen kiosks will accept credit/debit cards (Visa, Mastercard, Discover), checks and cash, weekdays (excluding holidays), 8:00 a.m. to 5:30 p.m. Note: The kiosk will not provide change. To access your account you will need your M.U.D. account number or service address and the last four digits of your social security number. You will have the option to print a receipt, have it emailed to you, or both.
  • Use the self-service payment kiosk at our Operations Center, 3100 S. 61st Ave., Gate 1. The touch-screen kiosk will accept credit/debit cards (Visa, Mastercard, Discover) and eChecks, 24/7. Note: To access your account you will need your M.U.D. account number or service address and the last four digits of your social security number. For eChecks you will need your bank account number and routing number. You will have the option to print a receipt, have it emailed to you, or both.
  • Visit the cashier window at our branch location, 444 S. 16th St. The cashiers will accept cash, checks or money orders, weekdays (excluding holidays), 8:00 a.m. to 5:30 p.m.
  • Mail payment and remittance stub in the envelope provided in your bill.
  • Drop your payment at the 24/7 deposit box at the Operations Center, 3100 S. 61st Ave., Gate 1.
  • A number of banks, Hy-Vee stores and OPPD also accept M.U.D. payments (see below).

Ways to pay your MUD bill

ONLINE
Securely at https://myaccount.mudomaha.com.
Credit Card (Visa, Mastercard, Discover) eCheck (one-time and recurring)
BY PHONE
Call 402.554.6666 and follow phone directions.
Credit Card (Visa, Mastercard, Discover)
BY MAIL
Metropolitan Utilities District
PO BOX 3600
Omaha NE 68103-0600
Check
Cashier Check
Money Order
Walk In icon
WALK IN
Customer can walk in and make payments at 444 S. 16th St., Mon.-Fri., 8:00 a.m.-5:30 p.m.
Credit Card (Visa, Mastercard, Discover) Check
Cash
PAY NEAR YOU
A number of banks, Hy-Vee stores and OPPD also accept M.U.D. payments. See list below.
Check

Bill Payment Locations

The following locations accept full payments only. You must have your bill with you to make a payment.

Please note: Paycheck cashing locations are not affiliated with M.U.D. These businesses advertise that they will accept M.U.D. customer payments for a fee that is paid by the customer. If you choose to pay your bill at these locations, it typically takes 3 to 5 business days for M.U.D. to be notified and receive the payment. M.U.D. cannot stop a disconnection notice until we receive the payment.

To pay your bill on time and avoid a late fee:

  • Please allow two to three business days for the payment to arrive at the M.U.D. office if you pay your bill by mail, at OPPD, Hy-Vee, a bank or other business.
  • Please call the business ahead to verify its policies as they may have changed.

Locations which accept your payment, do not require you to be their customer and do not charge a fee:
  • American Interstate Bank, 3331 N. 204 St., Elkhorn, NE 68022; 402.289.2551
  • First Westroads Bank, 15750 W. Dodge Rd.; 402.330.7200; 612 N. 98 St.; 402.330.7200
  • Hy-Vee Stores (call ahead, policy varies by store)
  • OPPD Payment Center (Effective July 1, 2015, only cash and paper check payments accepted)
    • Downtown Omaha -- OPPD Energy Plaza, 444 S. 16th St. Mall
       (Mon.-Fri., 8 a.m. - 6 p.m.; Sat., 9 a.m.-12 p.m.)
  • Springfield State Bank, 600 Main St., Springfield, NE 68059; 402.253.2222
Locations which accept your payment, require you to be their customer and do not charge a fee:

  • Bank of Bennington, 12212 N. 156th St., Bennington, NE 68007; 402.238.2245

  • Core Bank; 402.333.9100

    • 12100 W. Center Rd.
    • 156 & W. Dodge Rd.
    • 132 & W. Maple Sts.
    • 168 & Q Sts.
  • Pinnacle Bank
    • 1200 Golden Gate Dr., Papillion
    • 102 E. Cary St., Papillion
    • 700 Tara Plz., Papillion
    • 8401 W. Dodge Rd.; 402.391.3500
    • 10805 Q St.
    • 2710 S. 114 St.
Locations which accept your payment, do not require you to be their customer and charge a fee:
  • Chubbs Finer Foods, 2905 N. 16 St.; 402.346.5011 ($1)
  • First National Bank ($2 if you don't have an FNB account)
    • 132 & Maple Sts.
    • 16 & Dodge Sts.
    • 24 & Oak Sts.
    • 48 & Ames Sts.
    • 50 & G Sts.
    • 76 & Cass Sts.
    • 2411 & 84 St.
    • 7855 S. 84 St.
    • 3205 N. 90 St.
    • 90 & Fort Sts.
    • 114 & W. Dodge Rd.
    • 127 & Q Sts.
    • 132 & Center Sts.
Call 811 for free utility location services. It's free and it's the law.