Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:

Ways to Pay

The District offers a variety of bill payment options, including:

  • Bank draft payment. May be used to waive deposit.
  • Pay on-line 24/7 via “My Account”. You may pay with electronic check (eCheck) or credit card (Visa, Mastercard, Discover). For added convenience, you can save your banking information in the “Wallet” feature to set up recurring payments. (Recurring payments does not qualify for waiving deposit).
  • Pay 24/7 with credit/debit card via the automated phone menu at 402.554.6666. (Visa and Mastercard credit/debit cards accepted)
  • Bring your payment to our Downtown Headquarters, 1723 Harney St., weekdays (except holidays), 7:30 a.m. to 5:15 p.m. You can pay with check or cash at the cashier window.
  • Use the self-service payment kiosk at our downtown lobby. The touch-screen kiosk will accept credit cards, checks and cash during business hours. (Note: The kiosk will not provide change). You can access your account with the account number or service address, and the last four digits of your social security number. You will have the option to print a receipt, have it emailed to you, or both. (Visa, Mastercard and Discover cards accepted).
  • Mail monthly payment and the remittance portion of the bill.
  • Drop your payment at the 24-hour deposit box on the northeast corner of the building, 1723 Harney St., or in the M.U.D. building entrance at 3100 S. 61st Ave.
  • A number of banks, Hy-Vee stores and OPPD also accept M.U.D. payments (see below).

Ways to pay your MUD bill

BANK DRAFT PLAN - May be used to waive deposit
Setup your account to automatically pay your bill by deducting it from your bank account. Fill out an application & return it with a voided check.
Auto Bank Draft

Securely at https://myaccount.mudomaha.com.
Credit Card (Visa, Mastercard, Discover) eCheck

Call 402.554.6666 and follow phone directions.
Credit Card (Visa, Mastercard, Discover)

Metropolitan Utilities District
PO BOX 3600
Omaha NE 68103-0600
Cashier Check
Money Order

Walk In icon
Customer can walk in and make payments at the below address, Mon.-Fri., 7:30 a.m.-5:15 p.m.
1723 Harney Street, Omaha, NE 68102.
Credit Card (Visa, Mastercard, Discover) Check

A number of banks, Hy-Vee stores and OPPD also accept M.U.D. payments. See list below.

Bill Payment Locations

The following locations accept full payments only. You must have your bill with you to make a payment.

Please note: Paycheck cashing locations are not affiliated with M.U.D. These businesses advertise that they will accept M.U.D. customer payments for a fee that is paid by the customer. If you choose to pay your bill at these locations, it typically takes 3 to 5 business days for M.U.D. to be notified and receive the payment. M.U.D. cannot stop a disconnection notice until we receive the payment.

To pay your bill on time and avoid a late fee:

  • Please allow two to three business days for the payment to arrive at the M.U.D. office if you pay your bill by mail, at OPPD, Hy-Vee, a bank or other business.
  • Please call the business ahead to verify its policies as they may have changed.

Locations which accept your payment, do not require you to be their customer and do not charge a fee:
  • American Interstate Bank, 3331 N. 204 St., Elkhorn, NE 68022; 402.289.2551
  • First Westroads Bank, 15750 W. Dodge Rd.; 402.330.7200; 612 N. 98 St.; 402.330.7200
  • Hy-Vee Stores (call ahead, policy varies by store)
  • OPPD Payment Center (Effective July 1, 2015, only cash and paper check payments accepted)
    • Downtown Omaha -- OPPD Energy Plaza, 444 S. 16th St. Mall
       (Mon.-Fri., 8 a.m. - 6 p.m.; Sat., 9 a.m.-12 p.m.)
  • Springfield State Bank, 600 Main St., Springfield, NE 68059; 402.253.2222
Locations which accept your payment, require you to be their customer and do not charge a fee:
  • Bank of Bennington, 12212 N. 156th St., Bennington, NE 68007; 402.238.2245

  • Core Bank; 402.333.9100

    • 12100 W. Center Rd.
    • 156 & W. Dodge Rd.
    • 132 & W. Maple Sts.
    • 168 & Q Sts.
  • Pinnacle Bank
    • 1200 Golden Gate Dr., Papillion
    • 102 E. Cary St., Papillion
    • 700 Tara Plz., Papillion
    • 8401 W. Dodge Rd.; 402.391.3500
    • 10805 Q St.
    • 2710 S. 114 St.
  • Premier Bank; 402.558.8000
    • 16802 Burke St.
    • 352 N. 114th St.
    • 4318 Dodge St.
Locations which accept your payment, do not require you to be their customer and charge a fee:
  • Chubbs Finer Foods, 2905 N. 16 St.; 402.346.5011 ($1)
  • First National Bank ($2 if you don't have an FNB account)
    • 132 & Maple Sts.
    • 16 & Dodge Sts.
    • 24 & Oak Sts.
    • 48 & Ames Sts.
    • 50 & G Sts.
    • 76 & Cass Sts.
    • 2411 & 84 St.
    • 7855 S. 84 St.
    • 3205 N. 90 St.
    • 90 & Fort Sts.
    • 114 & W. Dodge Rd.
    • 127 & Q Sts.
    • 132 & Center Sts.