We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásAs the fifth largest public gas utility in the United States, we provide a product and service at rates that are lower than area investor-owned utilities and among the lowest in the United States.
To help measure affordability, we compare ourselves to other major utilities included in the annual Memphis Gas, Light and Water survey. Our gas rates remain well below the national and Midwestern averages. Our water rates trended mid-range nationally and regionally. See the charts below to see how our rates compare.
Links to the District’s gas and water rate schedules are at the bottom of this page.
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2024 Gas Rates Comparison
According to the 2024 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.’s monthly residential gas rates ranked second lowest among 40 utilities surveyed.
Residential gas meters are read in units of 100 cubic feet (CCF) and billed in Therms. The volume of gas measured in cubic feet is adjusted for heat value and pressure factor to derive the amount of energy used, measured in Therms. Ranking based on 200CCF.
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2024 Water Rates Comparison
According to the 2024 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.’s monthly residential water rates ranked 15th lowest among 40 utilities surveyed.
The unit of measure for water billing is CCF. 1 CCF = 100 cubic feet = 748 gallons. Ranking based on 10CCF.
M.U.D.’s Gas and Water Rate Schedules
Rate Schedules – Gas
Schedule A – Residential Gas Service
Schedule B – Commercial or Industrial Firm Gas Service
Schedule C – Large Volume Firm Gas Service
Schedule CS-1 – Contract Gas Service
Schedule D – Compressed Natural Gas (CNG) Vehicle Service Rate
Schedule F – Fixed Rate Gas Service
Schedule FT – Firm Gas Transportation Service
Schedule Gas Cost Adjustment
Schedule GIR – Gas Infrastructure Replacement (GIR) Rider
Schedule IT – Interruptible Gas Transportation Service
Schedule No. 3 – Interruptible Gas Service
Rate Schedules – Water
Schedule W-1 Residential Water Service
Schedule W-2 Commercial and Industrial Water Service
Schedule W-3 Large Volume Industrial Water Service
Schedule W-4 Commercial & Industrial Water Service – Sprinkling, Lake Recharge, Cooling
Schedule W-FL Private Fire Line
Schedule WIR – Infrastructure Replacement
Schedule WWS Wholesale Water Service
Billing Price Book
Frequently Asked Questions About Rates & Fees
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How do M.U.D.’s gas and water rates compare to other utilities?
M.U.D. is a publicly-owned natural gas and water utility. Three features distinguish publicly-owned utilities from investor-owned utilities:
- Low rates
- Service by those who work and live in the community, and
- Local control over utility policies through elected directors from our service area.
Investor-owned utilities must divide their focus between stockholders and customers. Most of what is done by private utilities will be done to maximize shareholder returns.
Since our stockholders are our customers, our focus on “customers only” allows M.U.D. customer-owners to enjoy reliable, quality service at rates that are among the lowest in the United States.
Visit the “Rates and Fees” link under the My Bill menu to see comparison charts with other cities.
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Who sets sewer and trash fees?
Each municipality sets its sewer use rates. Municipalities include: Bellevue, Bennington, Gretna, La Vista, Omaha (including the unincorporated portion of Douglas County), Ralston and Sarpy County.
Metropolitan Utilities District is the billing agent that invoices and collects sewer use fees and provides them back to the municipalities. The combined bill eliminates duplication, resulting in a cost savings to both sewer users and M.U.D. ratepayers. Residential sewer rates are the total of two charges:
- Customer Charge (fixed monthly fee)
- Flow Charge (varies with usage)
The monthly sewer use fee during the winter season is based on the actual amount of water used. The winter season will encompass four billing cycles, starting with the M.U.D. December billing schedule and ending with the March billing schedule. The four winter billing cycles are averaged to determine a base monthly usage level to be used during the non-winter period when calculating your sewer fees. In some instances, the base monthly usage level may be reviewed and adjusted as appropriate.
During the non-winter period, from April’s billing schedule through November’s billing schedule, the sewer use fee is calculated by using either 1) the actual water use during that specific billing cycle, or 2) the base monthly usage level (the average of the four winter billing cycles), WHICHEVER IS LESS. Remember, your water use in the winter can impact your bills throughout the year.
If you have an emergency, such as a flooded basement, which may be related to the sewer system, contact your city’s public works department. In Omaha, the phone number is 402.444.5332.
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Who sets gas and water rates?
The M.U.D. Board of Directors sets the water rates and the non-gas or fixed base part of the gas rate. The fixed base rate covers costs for operation, maintenance and administration of gas plants and mains.
The gas part of the rate, which fluctuates every month depending on the price at the wellhead, goes to buy natural gas. This cost is passed on directly to you.
We also provide a cost-saving service to cities in our service area by collecting sewer and trash pick-up fees. M.U.D. directors do not set these fees. They are set by the cities.