You will receive your M.U.D. bill at approximately the same time each month. If you don’t receive it, submit a request or call 402.554.6666 for a duplicate. You also may view a PDF file of your bill through MY ACCOUNT/BILL PAY.
M.U.D. provides a cost-saving service to municipalities by collecting sewer use rates and trash pickup fees which may be included in your monthly bill. The sewer and trash rates and fees are set by your city. (City of Omaha sewer website)
Questions about a past due bill? Call 402.554.6666.
For information about how to read your bill visit "How to Read My Bill."
Financial Assistance
If you're having trouble paying your M.U.D. bill, please call 402.554.6666 to discuss payment arrangements. We also can refer you to a number of agencies who may be able to provide financial assistance. The United Way of the Midlands 2-1-1 Program also is another option. By calling 211, representatives of the United Way of the Midlands may be able to refer you to social service agencies which help with utility bills in emergencies.
Third Party Notification
If you know someone who may face the possibility of shut-off, ask that person to list you on the Third Party Notification. If a shut-off notice is mailed, you'll receive a copy. While you are not responsible for the bill, it gives you a chance to help out. Call 402.554.6666 for more information about Third Party Notification.
Shut-off policy
Customers typically begin facing shut-offs when they owe $100 or more. The District shuts off service only as a last resort. We will work with customers to set up individual payment arrangements. For those who can't pay, we may be able to connect them with sources of assistance. Call 402.554.6666 to make arrangements if you have received a shut off notice, or contact us.
