You will receive your M.U.D. bill at approximately the same time each month. If you don’t receive it, submit a request or call 402.554.6666 for a duplicate. You also may view a PDF file of your bill through MY ACCOUNT/BILL PAY.
M.U.D. provides a cost-saving service to municipalities by collecting sewer use rates and trash pickup fees which may be included in your monthly bill. The sewer and trash rates and fees are set by your city. (City of Omaha sewer website)
Questions about a past due bill? Call 402.554.6666.
For information about how to read your bill visit "How to Read My Bill."
Financial Assistance
If you're having trouble paying your M.U.D. bill, please call 402.554.6666 to discuss payment arrangements. For more information on state assistance and our Home Fund, visit https://www.mudomaha.com/homefund
Third Party Notification
If you know someone who may face the possibility of shut-off, ask that person to list you on the Third Party Notification. If a shut-off notice is mailed, you'll receive a copy. While you are not responsible for the bill, it gives you a chance to help out. Call 402.554.6666 for more information about Third Party Notification.
Shut-off policy
Customers typically begin facing shut-offs when they owe $300 or more. The District shuts off service only as a last resort. We will work with customers to set up individual payment arrangements. For those who can't pay, we may be able to connect them with sources of assistance. Call 402.554.6666 to make arrangements if you have received a shut off notice, or contact us.
