Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Locating of Private Water Service Lines

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Effective June 1, 2020, Metropolitan Utilities District will no longer be locating private residential or commercial water service lines in response to locate requests issued to Nebraska811. These services have been provided by M.U.D. in the past as a courtesy, but M.U.D. does not own these facilities and therefore is not in the best position to identify their location.

According to the Nebraska811 Excavator Manual, the latest version of which can be found at https://www.ne1call.com/resources/, “Privately owned underground facilities are not required to be marked by representatives of One Call Member facility operators beyond the demarcation point of each facility.” On M.U.D.’s water system, the demarcation point is the corporation between the water main and the private water service line. M.U.D.’s responsibility for locating its water facilities therefore ends at the corporation.

The Nebraska811 Excavator Manual also states that, prior to excavating, “the excavator should be aware that privately owned buried facilities may exist within the work area. The excavator should inspect the work area for signs of private utilities and contact the private facility owner to verify the location.” Nebraska811 maintains a Private Line Locator Directory that can be utilized by excavators to identify locators capable of locating private utilities. The Directory is available at https://www.ne1call.com/resources/private-line-locator-directory/.

For more information about Nebraska811, visit www.ne1call.com.

Please reference the links at the left for more information. For additional questions or clarification, please email. Please allow 7 to 10 business days for a response.