Our customer service center will close early at 4:00 p.m. on Christmas Eve. If you need immediate assistance, our 24/7 emergency line is available at 402.544.7777. If you smell gas, leave the building and then call our emergency line or 911.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásIf you need help paying your utility bills, the first step is to contact the Nebraska Energy Assistance Program.
The Low Income Home Energy Assistance Program (LIHEAP) is a federal program that makes financial assistance available to low-income households with immediate utility needs. More information is available here.
How to Apply for LIHEAP
Visit the ACCESSNebraska website at dhhs-access-neb-menu.ne.gov/start or call 402.595.1258 (Omaha area) or 1.800.383.4278 (Outside Omaha).
M.U.D. Home Fund
The M.U.D. Home Fund, established in 1983, provides utility assistance to seniors, people with disabilities and limited-income customers suffering severe financial hardships.
The continued success of the fund depends on donations from generous employees, kind-hearted people in the community and fundraising events, with 100% of contributions going to assist customers in need. *** Funds are limited and deposited on a monthly basis. To donate, see options below.
How to Apply:
- Apply through a partner agency. Locate an agency on the agency finder website at https://www.hardshiptools.org/AgencyFinder.aspx or call the 24-hour Agency Finder hotline, 1.888.650.9132 (automated system based on zip code provided).
- Apply by phone. Call 2-1-1 to apply for funding over the phone through United Way of the Midlands.
Eligibility Requirements:
- Applicant must be an M.U.D. residential customer.
- Applicant must have verification of a past-due balance or disconnection notice.
- Be experiencing an acute financial crisis due to a verifiable emergency (illness, death, layoff, etc.) and have exhausted alternative resources, and have an income at or below 200% of the federal poverty level.
- Households containing one or more individuals who are 60+ and the only source of income is social security are automatically eligible.
- Applicants are automatically income-eligible if they currently receive government assistance (ie. SNAP, LIHEAP, ADC, Medicaid, AABD).
If you do not meet any of the eligibility requirements in this section and are experiencing an acute financial crisis, please reach out to a partnering agency to determine eligibility.
Required Documentation:
- Photo I.D. (i.e. state-issued I.D. card, state-issued driver’s license, passport, etc.)
- Demonstration of financial crisis due to verifiable emergency
- Income verification for the last 30 days
- Copy of M.U.D. bill
Other Programs
Some local agencies and churches have funding sources outside of the M.U.D. Home Fund. Call 2-1-1 for referrals and more information.
Emergency Rent/Utility Assistance Program
For residents in Douglas County, but outside Omaha city limits, visit COPE. Or, call 1.402.616.2330.
For residents outside of Douglas County, visit the Nebraska ERAP page. This program is for rent assistance only. For help completing the application, please call 1.844.429.6575 or contact a Community Collaborative near you. For more information, see the brochure below.
M.U.D.’s Home Fund – Connecting those in need with those who can help.
There is a growing need for utility assistance in our community. The fund, established in 1983, assists seniors, people with disabilities and limited-income customers suffering severe financial hardships. The continued success of the fund depends on donations from generous employees, fundraising events and kind-hearted people like you. To date, it has raised more than $5 million and served more than 37,000 households.
One way you can help is supporting or attending the annual Heat the Streets Run and Walk for Warmth held the first Saturday in March. For more information, visit the event website.
Make a donation today!
We’ve made it easy for you to give, and 100% of your donation goes directly to helping customers in need.
- Give online. To make an online, one-time donation, visit this link: Donate Now
- Mail your donation to:
Metropolitan Utilities District
Attn: Home Fund
7350 World Communications Dr.
Omaha, NE 68122-4041 - Sign up on your bill statement. Write an amount on the front of your monthly bill to begin a monthly pledge. New Round-Up Option: If you would like to round up your bill every month, write “Round Up” in the “Other” line.
