Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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What should you do to prevent carbon monoxide (CO)?

When burning fossil fuel (wood, propane, oil, natural gas), carbon monoxide (CO) can be produced by lack of air, improperly working appliances or poor flue conditions. Follow these maintenance and inspection tips:

  1. Don't use temporary heating systems. Never use a gas or propane range to heat your home.
  2. Make sure your permanent heating system and appliances are operating and vented properly. Have the heating system and appliances inspected every year by a licensed heating contractor.
  3. Keep flues and chimneys clean and free of debris.
  4. Check for rusted or pitted flue pipes from your furnace and water heater. Don't patch or repair these pipes; have them replaced immediately.
  5. Check the flames. All gas flames should be crisp and blue. If flames are white or yellow, appear "soft" or wavy, or if you see soot or carbon deposits, shut off the furnace and call your heating contractor.
  6. Hold your hand under the vent pipe on the furnace. If you notice hot air backing out of the vent, turn off the furnace and call your heating contractor. Hot air can mean blockage in the vent or chimney.
  7. Use a clean filter -- your furnace will run smoother and more efficiently. Standard air filters need to be changed once a month. Newer filters may be washable or require less frequent changing. Check the owner's manual.
  8. Be sure a fire is completely out before closing the fireplace damper.
  9. Do not operate a barbecue grill in a closed area.
  10. Don't start or run gasoline-powered equipment in a closed area.