Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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What other business locations will accept M.U.D. bill payments?

Please note: Paycheck cashing locations are not affiliated with M.U.D. These businesses advertise that they will accept M.U.D. customer payments for a fee that is paid by the customer. If you choose to pay your bill at these locations, it typically takes 3 to 5 business days for M.U.D. to be notified and receive the payment. M.U.D. cannot stop a disconnection notice until we receive the payment.

The following locations accept full payments only. You must have your bill with you to make a payment.

To pay your bill on time and avoid a late fee:

  • Please allow two to three business days for the payment to arrive at the M.U.D. office if you pay your bill by mail, at OPPD, Hy-Vee, a bank or other business.
  • Please call the business ahead to verify its policies as they may have changed.

Locations which accept your payment, do not require you to be their customer and do not charge a fee:

  • First Westroads Bank, 15750 W. Dodge Rd.; 402.330.7200; 612 N. 98 St.; 402.330.7200
  • Hy-Vee Stores (call ahead, policy varies by store)
  • Springfield State Bank, 600 Main St., Springfield, NE 68059; 402.253.2222
  • OPPD Offices and Payment Centers (Effective July 1, 2015, only cash and paper check payments accepted)
    • Downtown Omaha -- OPPD Energy Plaza, 444 S. 16th St. Mall
       (Mon.-Fri., 8 a.m. - 6 p.m.; Sat., 9 a.m.-12 p.m.)
    • Ashland -- 108 N. 15 St. (Mon.-Fri., 8 a.m.-4:30 p.m.); 402.944.3318
    • Blair -- 716 Front St. (Mon.-Fri., 8 a.m.-4:30 p.m.); 402.426.4151
    • Humboldt -- 1025 4th St. (Mon.-Fri., 8 a.m.-12:00 p.m. & 12:30-4:30 p.m.); 402.862.2865
    • Louisville -- First & Main Sts. (Mon.-Fri., 8 a.m.-12:00 p.m. & 12:45-4:30 p.m.); 402.234.2455
    • Syracuse -- 935 11th St. (Mon.-Fri., 8 a.m.-4:30 p.m.); 402.269.2341
    • Tecumseh -- 724 N. 1st St. (Mon.-Fri., 8-11:45 a.m. & 12:30-4:30 p.m.); 402.335.3020

    Locations which accept your payment, require you to be their customer and do not charge a fee:

    • Bank of Bennington, 12212 N. 156th St., Bennington, NE 68007; 402.238.2245
    • Core Bank; 402.333.9100
      • 12100 W. Center Rd.
      • 156 & W. Dodge Rd.
      • 132 & W. Maple Sts.
      • 168 & Q Sts.
    • Pinnacle Bank
      • 1200 Golden Gate Dr., Papillion
      • 102 E. Cary St., Papillion
      • 700 Tara Plz., Papillion
      • 8401 W. Dodge Rd.; 402.391.3500
      • 10805 Q St.
      • 2710 S. 114 St.

    Locations which accept your payment, do not require you to be their customer and charge a fee:

    • Chubbs Finer Foods, 2905 N. 16 St.; 402.346.5011 ($1)
    • Metropolitan Building & Loan, 2739 N. 61 St.; 402.553.3611 ($0.25)
    • First National Bank ($2 if you don't have an FNB account)
      • 132 & Maple Sts.
      • 16 & Dodge Sts.
      • 24 & Oak Sts.
      • 48 & Ames Sts.
      • 50 & G Sts.
      • 76 & Cass Sts.
      • 2411 & 84 St.
      • 7855 S. 84 St.
      • 3205 N. 90 St.
      • 90 & Fort Sts.
      • 114 & W. Dodge Rd.
      • 127 & Q Sts.
      • 132 & Center Sts.