Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Is there lead in the water supplied by M.U.D.?

Our water quality surpasses all federal and state standards. The current standard for lead is 15 parts per billion.

Many homes may have lead service pipes or copper plumbing with lead soldered joints. When water is corrosive, lead can be dissolved into the water from the pipes. The water supplied by M.U.D. is not corrosive. It actually protects the water from lead in pipes or joints by forming a harmless buildup of minerals inside the pipes.

Steps to Limit Lead Exposure in Drinking Water

While water providers have taken steps to limit lead in drinking water, you can take the following steps if you are concerned about your lead exposure:

  • You can't see, smell or taste lead in your water. Testing at the tap is the only way to measure the lead levels in your home or workplace. If you choose to have your tap water tested, be sure to use a properly certified laboratory. Testing usually costs between $20 and $100.
  • Flushing your water tap is a simple method to help you avoid high lead levels. Flushing clears water from your plumbing and home service line to ensure you are getting drinking water from the main, where lead is rarely present. Let the water run from the tap until it is noticeably colder (this may take two minutes or more) before using it for cooking or drinking. Flushing the tap is particularly important when the faucet has gone unused for more than a few hours, because the longer water resides in your home's plumbing, the more lead it may contain.
  • The water from this "first flush" need not be wasted. You can use it for other purposes such as watering plants. You also might consider drawing your drinking or cooking water shortly after a high-use water activity such as bathing or washing. Those activities will flush a significant amount of water from your home's pipes.
  • If you live in a high-rise building with many water pipes, flushing the tap may not be effective in reducing lead levels. If you are concerned about lead in your drinking water, talk to your landlord or consult your local health department about ways to minimize your exposure.
  • Use only cold water for cooking or drinking. Lead leaches more easily into hot water than cold water. Boiling water DOES NOT remove lead.
  • Have a licensed plumber determine if your home contains lead solder, lead pipes or pipe fittings that contain lead. A plumber can also determine if your home has a lead service line connecting your home plumbing to the community water system's water main. The presence of these materials does not mean you have lead in your water, but the potential exists.
  • Make sure that repairs to copper piping do not use lead solder.
  • Some home treatment devices remove lead, but not all do. Before you purchase a home treatment device, you should verify the manufacturer's claims. A good resource to assist you is NSF International http://www.nsf.org.
  • Once a treatment device is installed, make sure it is properly maintained. Using bottled water is also an alternative. (Information on the lead levels in bottled water is available from bottled water manufacturers.)
  • Consult with your family doctor or pediatrician to receive a blood test for lead and learn more about the health effects associated with exposure. The Centers for Disease Control and Prevention recommends all children be tested for lead.

To see the latest Water Quality Report, visit the Water tab.