Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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EMERGENCY (EMERGENCIA)

CARES Act utility assistance funds available for Douglas County residents

Omaha, Neb. -- Metropolitan Utilities District and Omaha Public Power District customers in Douglas County, struggling to pay their bills due to COVID-19 impacts, may now apply for utility assistance from a federally funded program.

In July, the Douglas County Board of Commissioners voted to allocate $4 million in funding from the Coronavirus Aid, Relief and Economic Security (CARES) Act for utility assistance.

Funding is administered through Dollar Energy Fund and local agencies. Customers may apply for assistance through a secure online portal at: dollarenergy.org/MyApp/.

Those who need help through the application process may contact a partner agency or call 1.888.650.9132 to hear a list of the partnering agencies.

M.U.D. customers are encouraged to visit mudomaha.com/covid19relief for more information, including eligibility guidelines, documentation requirements and additional utility assistance programs.

OPPD customers may visit oppd.com/eap for more information on CARES Act and other energy assistance programs.

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M.U.D.’s Mission: Provide safe, reliable and cost-effective natural gas and water services to our community

OPPD’s Mission: Provide affordable, reliable and environmentally sensitive energy services to our customers

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