Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Employee Speakers Bureau

Thirstin and Sniffy mascots

Did you know Metropolitan Utilities District provides presentations, water plant tours and mascot appearances free of charge through its Employee Speakers Bureau?

We have an enthusiastic and dedicated group of employees who go into the community to educate children and adults about natural gas and water issues. Last year our employees gave 138 presentations to nearly 225,000 people in the metro Omaha area. We provide programs for classrooms, civic organizations and special events.

From May 1 through September 15 (weekdays) we offer tours at our Florence Water Treatment Plant to school children. After watching a water treatment demonstration and video, attendees ride a tram around the outside of the plant, weather-permitting. It’s been a popular field trip for many generations of Omaha-area students.

This summer we have been especially busy.  Keep an eye out and you may see one or both of our entertaining mascots! “Sniffy” is our gas safety dinosaur and “Thirstin” is a tall glass of drinking water. They participate in parades, safety fairs and other events.

Next up:

  • Sniffy will appear at the August 15 Bellevue Arrows to Aerospace parade, the Labor Day Septemberfest parade, and the September 26 Aksarben Heritage Parade.
  • We plan to attend the September 12 World O! Water Festival at Wehrspann Lake to give demonstrations on how we turn raw river water into safe, clean drinking water.
  • We will participate in the Child Saving Institute’s “Touch-a-Truck” event September 19 at 69th and Pacific Sts. The popular event allows children to get close to construction trucks and other heavy-duty equipment.

For more information about our programs, to schedule an event or to check out a video from our library, visit our website.


Job Spotlight: Field Engineer


The District has six Field Engineers who perform multiple tasks in the field to ensure gas and water mains are correctly installed according to the design of our Engineers. They are responsible for locating our gas and water facilities, preliminary surveys, laying out, inspection and records for the construction of mains to ensure it meets District specifications and standards.

The Field Engineers utilize laptops in their vehicles to ensure safe and reliable record keeping. They use a Geographical Information System to locate mains, valves and hydrant locations, and computer aided drafting (CAD) to make “as-built” drawings and notes for record keeping. 

Besides locating gas and water mains, they are responsible for special surveys required by other departments. Attending pre-construction meetings and excellent note keeping is a must. Communication is essential with all departments and contractors involved in the projects.

In 2014, Field Engineers handled nearly 1,000 locate requests on approximately 180 construction projects. They helped construct 24.5 miles of new gas main and 6.4 miles of new water mains. They also helped abandon 18.6 miles of existing gas mains and 7.9 miles of existing water mains.

In order to obtain a Field Engineer job, five years’ experience in Gas or Water Distribution, Construction, CAD Technician, or Utility Locator is required. You must also be Operator Qualified as a locator and in visual corrosion techniques.

To view our current list of job openings, visit mudomaha.com, under “Careers.”