Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. Blog


M.U.D. water quality report available

aerial view of water treatment plant

Every year, the District publishes a Water Quality Report for your review. Click this link to see the District’s most recent report covering 2017 test results. Printed copies also are available upon request via email or by calling Customer Service at 402.554.6666.

To ensure that tap water is safe to drink, the U.S. Environmental Protection Agency and Nebraska Department of Health and Human Services prescribe regulations to limit the amount of certain contaminants in water provided by public water systems. Food and Drug Administration regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.

As a customer of the District, you receive a high quality product that meets or exceeds federal and state standards for safe drinking water. We conduct more than 1,000 tests a day to bring you high quality drinking water. 

M.U.D. operates and maintains more than 2,900 miles of pipe that delivers clean drinking water to the taps of more than 214,000 homes and businesses in the metro Omaha area. We serve an average of 84 million gallons of water per day to the community and maintain 27,275 hydrants for fire protection. The District operates three water treatment plants, which provide a reliable water supply and also allow us to take facilities off line as needed for system improvements. 

To improve system safety and reliability, M.U.D. began a program in 2008 to replace more than 1,200 miles of aging cast iron water mains over the coming decades. Customers fund this program through water infrastructure fees on their monthly bill. For more information on 2018 projects, see the April billing insert.

M.U.D. is working diligently to ensure a safe and reliable drinking water supply to our customer-owners, as well as safeguarding the water system for future generations.


Heat Aid Fund

Heat Aid logo

Metropolitan Utilities District established the Heat Aid Fund in 1983 and contracts with several agencies to administer the program.

Since its inception, the Fund has served approximately 35,000 customers, including older adults, people with disabilities and families in crisis. The fund distributes $200,000 on average each year to help customers pay their utility bills.

There are several ways to donate to the Fund:  

  1. Write an amount on the front of your bill statement as a one-time gift or specify an amount to begin a monthly pledge. Heat-Aid contributions may be changed or canceled at any time by calling M.U.D., 402.554.6666.
  2. Download and complete form and send to: 
    Heat Aid Fund
    Metropolitan Utilities District
    1723 Harney Street
    Omaha, NE 68102-1960
  3. Mark your calendar for Saturday, March 3, 2018, to participate in the Heat the Streets Run and Walk for Warmth at Werner Park.

All donations are tax-deductible to the extent allowed by law. Consult your tax adviser if you have questions. 

If you need help to pay heating bills, the first step is to contact the Nebraska Energy Assistance Program at 800.383.4278 or apply on-line at www.dhhs.ne.gov. To find out more about eligibility requirements, call the United Way of the Midland's call center at 2-1-1.