Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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About My Bill

Many customers inquire about how to read their M.U.D. bill.  We provide a visual of your bill on our website that shows how each area of your bill is broken down. Visit how to read my bill and hover over each section with your mouse to see the explanation.

You will receive your M.U.D. bill at approximately the same time each month. If you don’t receive it, e-mail or call 402.554.6666 for a duplicate. You also may view a .pdf of your bill through MY ACCOUNT/BILL PAY. 

If you're having trouble paying your M.U.D. bill or have questions about a past due amount, please give us a call to discuss payment arrangements. We also can refer you to a number of agencies who may be able to provide financial assistance.

For large print bills, e-mail us at customer_service@mudnebr.com or call 402.554.6666.

The City of Omaha determines sewer use rates and is responsible for the sewer system. M.U.D. calculates and collects the sewer billing, based on those rates and the water use recorded by M.U.D. The combined invoicing is a cost savings to both Omaha sewer users and M.U.D. ratepayers.