Many customers inquire about how to read their M.U.D. bill. We provide a visual of your bill on our website that shows how each area of your bill is broken down. Visit how to read my bill and hover over each section with your mouse to see the explanation.
You will receive your M.U.D. bill at approximately the same time each month. If you don’t receive it, e-mail or call 402.554.6666 for a duplicate. You also may view a .pdf of your bill through MY ACCOUNT/BILL PAY.
If you're having trouble paying your M.U.D. bill or have questions about a past due amount, please give us a call to discuss payment arrangements. We also can refer you to a number of agencies who may be able to provide financial assistance.
For large print bills, e-mail us at customer_service@mudnebr.com or call 402.554.6666.
The City of Omaha determines sewer use rates and is responsible for the sewer system. M.U.D. calculates and collects the sewer billing, based on those rates and the water use recorded by M.U.D. The combined invoicing is a cost savings to both Omaha sewer users and M.U.D. ratepayers.
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