We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Tips for Wise Water Use
We recognize that water is a precious resource, and as part of our Water Conservation Plan, we promote the overall wise use of water and encourage water conservation during peak usage periods. As water use soars during the hot, summer months, there are things you can do around your home to conserve.
Inside Your Home
- Check pipes and faucets for leaks.
- Check toilets for hidden leaks.
- Install water-conserving devices in your bathroom, such as low-flow shower heads.
- Limit showers to five minutes.
- Turn off the water while brushing your teeth.
- Only run your dishwasher when you have a full load.
- Wash vegetables in a pan of water instead of under a running faucet. Reuse that water to water household plants.
- When washing clothes, fewer full loads use less water than several small loads.
Outside Your Home
- Water your lawn based on your address – odd addresses should water Monday, Wednesday and Friday; even addresses should water Tuesday, Thursday and Saturday or Sunday.
- Create water zones by putting plants with similar water needs together.
- Focus on growing drought-tolerant plants.
- Install drip-irrigation systems and soaker hoses in flower and vegetable gardens, around trees and shrubs, and in containers.
- Utilize mulch to slow evaporation of moisture from the soil and keep the soil cool.
- Capture and recycle rainwater.
- Check hose connections for leaks.
- Use a broom instead of water to clean patios, sidewalks and driveways.
We also offer a $75 rebate to residential water customers who have a rain sensor shut-off device or Wi-Fi sprinkler predictive controller installed by an irrigation company. More details are available here.