We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Infrastructure Replacement 2022 Annual Report
Work to replace and update critical infrastructure continued to progress throughout 2022.
District and contracted crews replaced 18.2 miles of gas mains and 15.9 miles of water mains. Condition assessment on an additional 2.1 miles of water main was completed, which allows the District to plan repairs based on pipe deterioration data to mitigate the risk of future breaks. Prioritization of water main replacements is based on a sophisticated risk model and asset management plan that considers a variety of factors, including break history, type of pipe and consequence of failure.
Supply chain disruptions impacted both water and gas projects. On the gas side, projects saw significant delays of materials for gas services, impacting overall replacement mileage goals.
The infrastructure replacement program began in 2008, prioritizing the replacement of 560 miles of cast iron gas mains. So far, more than 420 miles have been replaced, with a plan to replace all cast iron mains by the end of 2027. Nearly 135 miles of water mains have been replaced or rehabilitated, with a long-term goal to increase the rate of water main replacements to approximately 25 miles a year.
Gas and water rates include monthly fees to provide long-term funding for the program. The District also issues bonds, as needed, to help fund infrastructure replacement.
To stay up to date on infrastructure projects, visit our interactive map. If a project will impact your neighborhood, we’ll keep you informed through mailings and posts on the Nextdoor app. To learn more about what to expect during an IR project, check out this brief video.
Whenever possible, we work in conjunction with road or development projects or the City of Omaha’s combined sewer separation work to save money and minimize inconvenience to our customers and the community.