We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE February News & Updates
Support Utility Assistance at Annual Fundraiser. The 17th annual Heat the Streets Run & Walk for Warmth is Saturday, March 2. The event raises funds to support utility assistance programs for M.U.D. and Omaha Public Power District customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and register at heatthestreetsomaha.org.
Winter Water Use Impacts Sewer Fees. Did you know the amount of water you use during the December through March billing period is used to help calculate your sewer fees? M.U.D. is the billing agent that invoices and collects sewer use fees and provides them back to the various municipalities. Click here to learn more.
Board of Directors Update. At their January meeting, the District’s Board of Directors elected Jim Begley (Subdivision 1) as board chair. First elected to the board in 2012, Begley is the Director of Labor Studies at the University of Nebraska Omaha. David Friend (Subdivision 2) was named vice chairperson. He was first elected to the board in 2000. To find your board director or review past board meeting minutes and recordings, visit mudomaha.com/about-us/board-of-directors. The board generally meets the first Wednesday of the month and meetings are livestreamed on YouTube.
Natural Gas Rebates Available. We give you more reasons to choose natural gas appliances and equipment: rebates. Visit mudomaha.com/rebates for details about our rebates, including a $200 rebate for a natural gas dryer or range.