We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Breaking Ground on a New Facility
M.U.D. is officially embarking on the construction of its next facility. Leaders met Wednesday, October 25 to break ground on the District’s second Construction Center, just north of Interstate 680 near Potter Street and Blair High Road.
“Countless hours have been spent coordinating, surveying and speaking with our employees, and we are thrilled to have this opportunity to grow and provide a new space for our highly skilled employees to work and thrive for generations to come,” said M.U.D. President Mark Doyle. After years of discussions and planning, this groundbreaking signals the District’s dedication to the community. “Metropolitan Utilities District will always be committed to providing safe, reliable natural gas and water services for our customer-owners,” said Doyle.
Administrative staff, gas crews, water crews and construction personnel will all call this new complex home. M.U.D. Board of Director Chairperson Tanya Cook said, “I am so thankful these employees are all working for our community. On behalf of the board, I am excited to see this new Construction Center take shape and I am confident the leadership of M.U.D. will ensure the project is completed in a responsible way for our customer-owners.”
Project managers anticipate the new Construction Center will be complete by the end of 2025 or early 2026. M.U.D. continues to operate out of its current Construction Center near 63rd and Grover. That facility will also undergo renovations in the coming years and will continue to serve the community, with increased continuity for day-to-day operations across the Omaha metro.