Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Did you know more than half of reported natural gas incidents are caused by people who dig before utility lines are marked?
On August 11, the utility industry celebrates National 811 Day, designed to promote safe digging. Every day, M.U.D. employees locate underground gas and water services to ensure any disturbance to the ground is done in a safe manner. Through July 31, M.U.D.’s team of 24 locators has responded to 82,444 locate tickets, up from 11% during January through July 2022.
Everyone – from homeowners to professional excavators – is required by law to call Nebraska811 prior to digging. This includes gardening and planting trees, to installing fences, sprinkler systems or patios. The service is free and utility members will visit the planned excavation area and mark it with paint and flags.
Below is a list of colors that correspond with various utilities:
White – proposed excavation
Pink – temporary survey markings
Red – electric
Yellow – gas, oil
Orange – communications, cable-TV
Blue – water
Purple – reclaimed water
Green – sewer
To see the entire process homeowners must follow, click here.