WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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12.06.24

Omaha 2025 Sewer Use Charges

Omaha 2025 Sewer Use Charges Effective: January 1, 2025 How Your Omaha Residential Sewer Bill is Calculated The City of Omaha sets sewer use rates and is responsible for the sewer system. The Metropolitan Utilities District (M.U.D.) is the billing agent that invoices and collects sewer use fees and provides them back to the City....

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Utilities

12.04.24

Metropolitan Utilities District Sets 2025 Budget Priorities for Continued Investment in Infrastructure to Serve Community Growth

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12.02.24

December 2024 News & Updates

You Can Make a Difference. Make a donation to the Home Fund to help customers in need. Contributions are tax deductible and 100% of funds go right back into our community. Need help? Visit mudomaha.com/homefund for resources and eligibility requirements. Want to donate? Visit mudomaha.com/homefund or scan the QR code. Or, you may roundup your...

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Cold Weather

M.U.D. Event

Utilities

11.27.24

Give the Gift of Utility Assistance this Holiday Season by Registering for Heat the Streets Run & Walk for Warmth

The holiday shopping season is already underway, and local utilities encourage you to add the gift of utility bill assistance to your list by signing up for the Heat the Streets Run & Walk for Warmth. You can register for the event beginning on Black Friday. Heat the Streets takes place March 1, 2025, at...

M.U.D. Event

Utilities

11.04.24

November 2024 News & Updates

Help Us Heat the Streets for Those in Need. Save the date for the 18th annual Heat the Streets Run & Walk for Warmth on Saturday, March 1, 2025, at Aksarben Village. Proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. This event is our largest...

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Cold Weather

M.U.D. Event

Scammers

Utilities

10.24.24

M.U.D. Statement on Walnut Hill Cleanup Grant Application

Metropolitan Utilities District recently held a public meeting regarding its intention to apply for federal funding to offset ratepayer costs and accelerate neighborhood redevelopment. The grant, administered by the Environmental Protection Agency, would be used to demolish three large reservoirs at M.U.D.’s Walnut Hill property near 40th and Hamilton Streets. The grant would fund the...

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10.14.24

Alert: Beware of Utility Worker Imposters

Customers are being reminded to be aware of individuals impersonating utility workers. All M.U.D. employees carry photo ID cards and wear uniforms. If someone comes to your door claiming to be with the gas or water company, be sure to ask to see their M.U.D. photo ID. If you have questions or want to confirm...

M.U.D. Updates

Scammers

Utilities

10.03.24

October 2024 News & Updates

Round Up and Help Out. Did you know rounding up your monthly utility bill can help others in need? Simply write “round up” on the front of your bill payment stub, or fill out the contact form at mudomaha.com/contact and select “Donate to Utility Assistance” to enroll in the round-up option. M.U.D.’s Home Fund provides...

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Carbon Monoxide

Cold Weather

M.U.D. Updates

Natural Gas

Utilities

08.19.24

Important Natural Gas Safety Information

View the brochure below to learn how to recognize a gas leak and what to do if you smell natural gas. A safety precaution checklist is included, and additional safety tips may be found at mudomaha.com/safety.

Bill Inserts

Carbon Monoxide

Natural Gas

Utilities