Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
I want to:

Enhancing self-service options

My Account updates coming soon

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Holiday Home Tour

all proceeds go to charity!

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Smell Gas? Leave Fast.

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Only tap water delivers

safe and clean

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Natural gas efficiently heats your water

and home

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Updating infrastructure in the community

for a sustainable future

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Now we're cooking

with even heat from natural gas

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customer paying with card
Build Omaha Holiday Home Tour
Smell gas? Leave Fast. Then call 402.554.7777 or 911
child's hands washing apple
Picture of baby playing in sink full of suds
construction ahead sign
Picture of food cooking over a natural gas range


My Account updates

Customers soon will see an upgraded version of My Account and self-service options. Your user…

Energy Pledge Hotline Open: 402.504.7100

Customers who receive State of Nebraska Energy Assistance Funds may now call 402.504.7100 to…

Scam alert

Some M.U.D. customers have received calls from people attempting to collect payment. Please do…


Board passes 2017 budget
Water Quality Report