Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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How do M.U.D.'s gas and water rates compare to other utilities?

M.U.D. is a publicly-owned natural gas and water utility. Three features distinguish publicly-owned utilities from investor-owned utilities:

  • Low rates
  • Service by those who work and live in the community, and
  • Local control over utility policies through elected directors from our service area.

Investor-owned utilities must divide their focus between stockholders and customers. Most of what is done by private utilities will be done to maximize shareholder returns.

Since our stockholders are our customers, our focus on "customers only" allows M.U.D. customer-owners to enjoy reliable, quality service at rates that are among the lowest in the United States.

Visit the "Rates and Fees" links under the Natural Gas and Water tabs to see comparison charts with other U.S. cities.